Ecommerce Specialist | E-commerce Virtual AssistantEcommerce Specialist | E-commerce Virtual Assistant

Key Achievements:

Duties and Responsibilities Product Listing Creation: Creating new product listings with accurate titles, bullet points, descriptions, and backend keywords. Listing Creation & Optimization: Conducting keyword research using tools and optimizing product titles, bullets, descriptions, and backend search terms for ranking and conversions. Visual Content Management: Coordinate or create high-quality product images that meet Amazon's technical requirements Catalog Management: Maintain product data accuracy across multiple SKUs, update inventory information, pricing, and product variations Compliance & Policy Management: Ensuring all listings follow Amazon policies, category rules, and intellectual property guidelines. Inventory & Pricing Coordination: Collaborating with operations teams to monitor stock levels and restock timing

Key Achievements:

Duties and Responsibilities In-Depth Product Research: Launched successful user-generated content campaigns, resulting in a 60% increase in user-generated reviews and recommendations. Content Composition and Editing: Composed engaging and informative content, ensuring proficiency in writing for the official website language. Edited and posted content on the Jumia website with a focus on language precision. Data and Catalog Management: Managed product catalogs and categories, product variations and ensured product attributes were correctly updated. Web Content Creation from Provided Material: Produced web content based on materials supplied by clients or employers, ensuring alignment with the intended message and audience. On-Screen Readability Editing: Edited web pages to enhance on-screen readability, optimizing the presentation of content for online audiences. Proofreading Web Pages: Conducted meticulous proofreading of final drafts of web pages to eliminate errors and maintain high-quality content. Utilization of Jumia Back-End Software:Worked on Jumia's back-end software to upload and manage supplier product information, ensuring accurate representation online.

Key Achievements:

Key Achievements Boost of Sales: Collaborated with cross-functional teams, including marketing and product development, to align content strategies with business goals, resulting in a 30% boost in sales. Revenue Generation through Production Value Added Service: Introduced Production VAS, a revenue-generating service for vendors, leading to a remarkable 12% average increase in company revenue. Improved Efficiency: Managed a high-performing team of content creators and editors, fostering a culture of innovation and achieving a 25% improvement in content production efficiency. Strategic Content Catalog Onboarding: Oversaw the expansion of Jumia Mall Production and Content operations, resulting in a 50% increase in product listings and content volume. Reduction in Losses: Developed strategies to improve overall customer satisfaction by reducing errors in content from 35% to 4%, that saw an overall reduction in total products returned from 21% to 9% Innovation Implementation: Implemented innovative content formats and strategies such as buy-boxes, and product line tags, enhancing user engagement and brand differentiation. Enhanced Onsite User Experience: Collaborated with the Onsite Marketing team to revise onsite categorization, product placement and filters management that improved the overall conversion rate by 15% Improved Customer Experience: Launched successful user-generated content campaigns, resulting in a 60% increase in user-generated reviews and recommendations.

Key Achievements:

Key Achievements Analytical Reporting and Content Improvement: Analyzed and reported on content performance, collaborating closely with onsite marketing and commercial teams to create content improvement plans and strategies. Risk Reduction: Ensured compliance with data privacy regulations, maintaining a 100% compliance rate and mitigating potential legal risks. Vendor Satisfaction Enhancement: Reduced wrongly branded items by 61% through content creation strategies and vendor training, significantly enhancing vendor satisfaction. Process Efficiency Improvement:Established and enforced rigorous quality control standards, achieving a 98% accuracy rate in product descriptions and images.