Customer Service, Appointment Setter, Telemarketer, SalesCustomer Service, Appointment Setter, Telemarketer, Sales
Moreen
ID Verified$800
per month
($5/hour)
Profile Description
Experienced in B2B & B2C SDR, appointment setting, telemarketing, and customer service. Skilled in cold calling, cold emailing, website prospecting, lead qualification, and booking appointments. Proficient with Zendesk, Salesforce, and HubSpot for managing pipelines and tracking leads. Confident in engaging decision-makers, handling objections, and driving results through a solution-focused, customer-first approach. Open to SDR, appointment setter, lead generation, telemarketing, and customer su...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Customer Success
Sales & Business Development
Work Experience
Appointment Setter/ Telemarketer
The VA Group
Aug 2023 - Mar 2026
Key Achievements:
Conduct outbound calling campaigns using CRM tools such as Salesforce and HubSpot to qualify leads and book appointments, consistently achieving 40–60 successful connections daily and improving Conversion rates through structured follow-ups. Identify and engage potential clients through cold calling, SMS, and email outreach, applying persuasive communication techniques that increased appointment bookings by 25% over 3 months. Collaborate with sales and marketing teams to analyze lead quality and customer pain points, contributing insights that improved targeting strategies and increased qualified lead flow by 30%. Manage and update CRM databases with accurate client information, tracking call outcomes and pipeline progress to ensure smooth handover to sales representatives and improve overall sales efficiency
Customer Service/ Administrative assistant
Heru Digital Solutions
Aug 2022 - Jun 2023
Key Achievements:
Managed high-volume customer inquiries via phone, email, and live chat, resolving an average of 50+ tickets daily while maintaining a 90%+ customer satisfaction rate through timely and accurate responses. Provided administrative support, including scheduling, data entry, and document management, improving office workflow efficiency by 20% through organized tracking systems and streamlined communication processes. Coordinated with cross-functional teams to handle client requests and escalate complex issues, reducing resolution time by 30% and ensuring seamless service delivery across departments.
Call Center/ Customer Service
Blue Ribbons Invest LTD
Jan 2020 - May 2022
Key Achievements:
Conducted 200+ inbound and outbound customer calls daily, handling inquiries and maintaining a 95% Customer satisfaction rate through prompt and professional support. Maintained accurate CRM records and follow-ups, improving response time and supporting seamless service delivery. Resolving customers' concerns and escalations efficiently, contributing to a 20% increase in customer retention
B2C Sales & Marketing
lidanjam Art Studios
Jan 2019 - Jan 2020
Key Achievements:
Promoted and sold original paintings and live performances through social media, local exhibitions, and networking events, increasing artwork sales and booking opportunities by 35% Built strong relationships with collectors, gallery visitors, and event organizers, generating repeat commissions and referrals that became a key source of new business. Planned and executed marketing campaigns for art shows and performances, leveraging audience feedback and engagement trends to increase attendance, expand brand awareness, and drive revenue growth