Executive Assistant, Customer Service RepresentativeExecutive Assistant, Customer Service Representative
Jedidah
ID Verified$800
per month
($5/hour)
Profile Description
I'm an Executive Assistant who has been supporting US-based clients remotely since September 2025. I manage busy calendars, meetings and travel, keep inboxes and follow-ups under control, and make sure nothing slips through the cracks. I'm used to working across different time zones, so working US hours is not a problem for me. I also keep CRM records and trackers organized and handle outreach follow-ups. Before this, I did outbound calling and email outreach, and I worked in e-commerce operati...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Virtual Assistance & Admin
Marketing & Growth
Work Experience
Freelance Executive Assistant
US Based Client
Sep 2025 - Present
Key Achievements:
Manage complex executive calendars, scheduling, meetings and priorities across multiple stakeholders, resolving conflicts early so leadership stays prepared for key commitments. • Coordinate executive travel, itineraries and meeting logistics, handling sensitive and confidential information with professionalism and discretion. • Prepare professional emails, reports, presentations, meeting agendas and executive briefings, and research and organize information to support decision-making. • Maintain CRM and operational records, trackers and recurring reports, flagging missing information, overdue tasks and follow-ups. • Act as liaison between leadership and internal teams, following up on priorities and keeping tasks moving with clear accountability. • Anticipate executive and operational needs, surface issues before they become problems and take ownership of tasks with minimal supervision. • Create SOPs and documentation and track timelines and action items in Asana to keep projects on schedule.
Quality Analyst
SHEIN Europe-ISON BPO
Sep 2025 - Sep 2026
Key Achievements:
Communicate clearly and professionally with customers across email, chat, phone and video, tracking follow-ups and next steps to resolve requests on time. • Achieved 95%+ CSAT / 4.85+ customer satisfaction and 95%+ QA scores while meeting productivity and response-time expectations. • Prepare reports, performance summaries and presentations for leadership review, supported by Excel pivot tables and dashboards
Marketing Personnel & Customer Support
Rfwel Engineering LLC & Kamathuo PLLC
Nov 2023 - May 2025
Key Achievements:
Promoted within approximately 6 months for reliable, accurate execution of detail-heavy work across multiple systems. • Researched potential B2B clients, including state and local government prospects across the US, and created outreach and marketing templates. • Tracked product research, deadlines and project updates in Asana, and worked with Brand Managers and VAs to complete tasks accurately and on schedule. • Prepared daily, weekly and monthly reports and maintained trackers and spreadsheets in Excel and Google Sheets