Virtual AssistantVirtual Assistant
Moreen
$1,000
per month
($6/hour)
Profile Description
Results-driven Virtual Assistant and Customer Experience Specialist with 4+ years of experience supporting executives, streamlining workflows, and managing client relationships. I specialize in administrative operations, complex calendar management, inbox detoxes, CRM maintenance, and customer support. Core Skills: Executive Support, Inbox/Calendar Management, Client Onboarding, Data Research, and Presentation Design. Tech Stack: Google Workspace, MS Office, Notion, Zendesk, Zoho CRM, Asana, Sl...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
E-commerce & Marketplace
Real Estate Operations
Virtual Assistance & Admin
Work Experience
Virtual Assistant & Customer Experience Advocate
Freelance
Feb 2022 - Present
Key Achievements:
Streamlined Executive Operations: Managed complex calendars and executed daily inbox detoxes for multiple clients, significantly reducing scheduling conflicts and saving 10+ hours of executive time per week. Customer Experience & CRM Management: Handled multichannel customer support, client onboarding, and inquiry resolution using Zendesk and Zoho CRM, maintaining high client satisfaction and fast response times. Project & Workflow Organization: Centralized project tracking, documentation, and cross-functional team communication using Asana, Notion, and Slack to keep remote teams aligned and efficient. Content & Presentation Design: Designed professional presentations, documents, and marketing collateral using Canva and Google Workspace to support client pitches, meetings, and brand growth
Quick Stats
Certifications
Education
Bachelor's Degree
DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY
2017 - 2021