Ecommerce SpecialistEcommerce Specialist
Bernard
ID Verified$2,000
per month
($11/hour)
Profile Description
Ecommerce Operations & Digital Fulfillment Specialist with 5+ years of experience supporting end-to-end ecommerce operations, order fulfillment, inventory management, purchasing administration, and customer support across multi-channel retail environments. Proven expertise in managing order processing, purchase orders, supplier coordination, inventory reconciliation, returns, refunds, and shipment tracking while consistently meeting service level agreements (SLAs). Demonstrated success in reduci...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Data & Analytics
Customer Success
E-commerce & Marketplace
Specialized Skills
Virtual Assistance & Admin
AI & Automation
Work Experience
Digital Fulfillment Coordinator
Bruntwork
Feb 2026 - Present
Job Responsibilities:
• Managed end-to-end fulfilment operations in Mirakl, proactively following up with vendors and stores to resolve fulfilment exceptions, reducing order cancellations by 15%. • Resolved high volumes of fulfilment and operational tickets through Zendesk, including return-to-supplier (RTS) requests, refund approvals, and order amendments, reducing average resolution time by 25%. • Coordinated with fr...
Ecommerce Administrator
Copia
Jan 2026 - May 2026
Job Responsibilities:
• Managed end-to-end e-commerce operations and order fulfillment coordination across ERP and online sales platforms, processing 500+ monthly orders with 99% accuracy while consistently meeting SLA and fulfillment deadlines. • Administered ERP, inventory, and inventory tracking systems, maintaining stock levels accuracy above 98% through regular reconciliations, stock monitoring, and proactive reso...
Product & Operations Analyst
Wholemart Enterprises Ltd
Feb 2024 - Dec 2025
Job Responsibilities:
• Served as the primary operational support contact for 50+ retail stores, resolving ERP, inventory, purchase order, and sales funnel issues to ensure seamless e-commerce operations and customer fulfillment across multiple sales channels. • Investigated and resolved purchase order discrepancies, stock shortages, and inventory tracking issues within the Odoo ERP system, improving visibility into st...
Technical sales Analyst
International Energy Technik
Sep 2018 - Dec 2023
Job Responsibilities:
Collaborated with commercial, operations, and leadership teams to deliver analytics supporting strategic and operational decisions. •Performed quantitative and statistical analysis, improving reporting accuracy and reliability by 15%. •Built forecasting models with 90%+ accuracy, supporting revenue planning, inventory management, and resource allocation. •Developed dashboards and analytical summar...