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Nthabiseng Matlala Administrative & Operations Coordinator | Business Support | Sales & Marketing | Digital Content Creation A versatile administrative and operations professional with experience in office administration, business support, sales and marketing, customer relations and operational coordination. Skilled in managing administrative processes, coordinating activities, maintaining client relationships and supporting business operations. Also experienced in digital marketing, influencer campaigns and brand partnerships.

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I am a virtual assistant based in the Philippines with two years of remote experience at Outsource USA, supporting US patients and providers. I handled 50 to 80 inbound and outbound calls a day for a 350+ patient panel, including patient intake, follow-up, faxing and checking faxes, creating orders, and processing patient reorders. I checked insurance eligibility in ePACES and DVS, retrieved Certificates of Medical Necessity from physicians offices by fax and phone follow-up, and submitted and followed up on New York Medicaid claims in ePACES, including reading EOBs and correcting and appealing denied claims. I worked daily in Brightree and used GoTo Connect for calls. As a Student Wellness Coach at BYU-Hawaii, I confirmed appointments, prepared client charts in Squarespace, and worked with clients one on one on stress and sleep management. I am HIPAA trained and I follow up until the work is done.

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Customer service and administrative support with experience in customer support, order management, scheduling, reporting, and logistics coordination. Supported Disney Store customers through phone, email, live chat, and Zendesk while maintaining service quality and accurate records. Trained in Shopify, Amazon, Etsy, Social Media Marketing, and e-commerce fundamentals including product listings and basic SEO.

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Operations and people leader with 15 years of progressive experience across BPO customer operations, client success, and business operations — including four internal promotions within eight months, from Marketing to Chief Operating Officer. Builds and leads high-performing teams, and personally designs and ships AI-built platforms and CRMs for niche service businesses on a 21-day build to-invoice cycle. Strong virtual-support foundation in inbox management, meeting coordination, documentation, and research, with deep cross-industry account background spanning telco, mortgage, tech, fintech, and real estate.

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Remote Operations & Support Specialist with 3+ years owning the full operational layer for CEOs and founders across the US, UAE, and Africa. Proven high-agency track record: cleared a 400+ email backlog to zero in two weeks, built the triage system that kept it there, and supported a team scale from 2 to 12 people managing onboarding, communications, and project tracking end-to-end. Expert in calendar and inbox management, travel coordination, SOP design, CRM systems, and workflow automation. Actively uses AI and LLM tools to deliver faster, sharper operational output. Fluent English communicator who operates one step ahead, anticipates needs before they arise, and gives founders back their time and energy to focus on growth.

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Am a skilled video editor with 2 yrs experience. Creative and detail-oriented Video Editor with strong skills in video production, editing, and post-production. Experienced in transforming raw footage into engaging, high-quality videos for social media, marketing, entertainment, and promotional purposes. Proficient in video editing software, color correction, sound design, transitions, and visual storytelling.

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Creative Video Content Producer and Graphic Designer with hands-on experience in video production, visual storytelling, graphic design, and digital content creation. Skilled at transforming concepts and scripts into engaging visual narratives through video editing, motion graphics, sound design, and AI-assisted creative workflows. Experienced with tools including Adobe Creative Suite, Canva, and emerging AI content-generation platforms, with a strong eye for composition, pacing, visual consistency, and storytelling. Adaptable, detail-oriented, and passionate about using modern creative technology to produce polished, engaging content for digital and YouTube audiences.

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I bring structure, follow-through, and dependable support to busy executives, entrepreneurs, and growing teams. As a Virtual Assistant and Administrative Support professional, I take ownership of the day-to-day tasks that keep a business moving—from managing inboxes and calendars to coordinating schedules, organizing information, conducting research, maintaining records, and supporting business operations. I work with minimal supervision, communicate clearly, follow tasks through to completion, and pay close attention to the details that can easily be overlooked. I am comfortable handling confidential information, managing competing priorities, learning new systems quickly, and keeping work organized even when things move fast. My experience includes email and calendar management, data entry, research, CRM administration, document management, task coordination, scheduling, and general administrative support, using tools such as Google Workspace, Microsoft Office, Notion, [link hidden] Trello, Asana, ClickUp, Slack, CRM platforms, Canva, and AI productivity tools. I focus on one thing; making the workload easier to manage so the people I support can spend more time on their priorities and less time chasing administrative tasks.

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Detail-oriented e-commerce professional with 3 years of hands-on experience managing online stores across the baby products, home décor and jewelry niches. Skilled at keeping daily store operations running smoothly: monitoring performance, coordinating suppliers and product availability, maintaining accurate trackers and reports, and following tasks through to completion. Comfortable working independently in a remote setting, following SOPs, and flagging issues early. Strong written and spoken English, with working knowledge of Excel, Google Sheets and Power BI.

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Results-driven Sales Development Representative with a strong foundation in customer service, CRM management, and cross-functional coordination. Experienced in managing client and prospect pipelines using Salesforce and Zendesk, supporting the full sales cycle from first contact through follow-up, and serving as the first point of contact for clients. Recognized as a Subject Matter Expert (SME) in a prior customer service role, where I trained and mentored new hires, led quality assurance reviews, and built process documentation that improved team consistency. Skilled at high-volume, fast-paced communication, objection handling, and reporting (Excel, Word, PowerPoint), with additional experience in AI training data support and online writing. Known for reliability, clear communication, and a proactive approach to keeping pipelines, deadlines, and customer relationships on track. Fluent in English and Kiswahili, seeking to bring strong CRM discipline and client-facing expertise to a growing sales or customer success team. Work Preferences * Job type: Full-time, open to Sales Development, Customer Success, Client Support, or Sales Operations roles * Work setting: Remote or hybrid preferred; remote. * Industries of interest: SaaS, outsourcing/BPO, tech-enabled services, customer experience * Availability: Immediate * Key strengths I bring: CRM proficiency (Salesforce, Zendesk), pipeline management, client relationship management, training and mentoring, process improvement, reporting and dashboards * Career goals: Looking to grow into a senior SDR, Account Executive, or Customer Success role with room to apply CRM, coaching, and process-improvement skills

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Detail-oriented Virtual assistant with experience in administrative support, research, data annotation, medical support, scheduling, and data operations. highly organized, proactive, and committed to delivering accurate, high-quality results in fast-paced environments.

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I am a strategic Executive Support Associate and independent administrative consultant with over six years of experience. I partner with executives and business owners to optimize operations, streamline workflows, and improve organizational efficiency. I manage high-level administrative functions while identifying process gaps and implement practical solutions that measurably enhance productivity. I am known for discretion, adaptability, and a proactive, solutions-oriented approach in fast-paced, multi-industry environments and I bring the same care to every executive and team I support.

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Remote operations and customer support professional with 10+ years of experience supporting U.S.-based businesses in customer service, administrative operations, team leadership, and coordination. Experienced in roofing lead management, customer communication, inspection scheduling, follow-ups, and CRM support. Skilled in JobNimbus, CompanyCam, documentation, reporting, and process coordination. Dependable, organized, and proactive, with a strong focus on helping businesses streamline daily operations and deliver excellent customer experiences.

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Experienced Operations & Customer Support Specialist with a strong background in data management, order processing, and CRM tools (Salesforce, Zendesk). Meticulous with details and accurate in managing spreadsheets to ensure smooth, zero-error daily operations.

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Executive support professional with 9+ years' experience providing calendar, inbox, and stakeholder management for directors and C-suite leadership, paired with hands-on bookkeeping and financial administration accounts payable/receivable, invoicing, reconciliation, and expense tracking. Experienced coordinating cross-time zone logistics for remote executives, handling confidential financial and client information with discretion, and building SOPs, trackers,

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With nearly eight years of experience in the corporate industry, I have developed skills in administrative support, program coordination, customer relations, project management, and social media management. In my previous role as a Program Coordinator, I handled documentation, reports, communications, activity coordination, and daily operational tasks. I also have experience managing social media content, preparing digital marketing materials using Canva, and supporting online campaigns. Additionally, I use ClickUp to organize tasks, monitor priorities, and meet deadlines. Although I am still building my experience as a Virtual Assistant, I am willing to learn new tools and processes to support your business needs. I am organized, detail-oriented, and committed to completing assigned tasks accurately and on time while maintaining clear and professional communication.

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Virtual assistant with a bachelor's degree in information technology and hands-on experience supporting senior leadership. I spent time as an administrative assistant at FIFA Holdings Limited, where I supported a five-person executive team, coordinated vendors, prepared daily, weekly, and monthly reports, and carried out monthly performance analysis. I currently serve as an executive virtual assistant to the CEO of the Autism Today Foundation and work in business development at Incrosoft. I combine administrative coordination with technical skill, building automation workflows in n8n, such as an inbox triage system and a Meeting to Action pipeline, that save time and keep executives organized. I hold certifications from ALX Africa, the Launch and Land VA Bootcamp, and freeCodeCamp, and I am building an independent client base of founders and executives who need a reliable, tech-savvy partner.

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Iam a business operations, client experience and account management professional. I thrive in fast paced, high accuracy environments, resolving escalations, coordinating cross functional workflows and keeping complex processes running smoothly. My background spans process improvement, customer support and operational strategy with a growing interest in how AI and digital tools improve efficiency, enhance customer experiences and support better ways of working.

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Experienced Customer Support Representative with a background in handling phone calls, live chats, and email support. Skilled in resolving customer concerns, providing accurate information, managing high-volume interactions, and delivering excellent customer service. Adaptable, detail-oriented, and committed to customer satisfaction.

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Results-driven Executive Virtual Assistant and Operations Specialist with a proven track record of supporting fast-paced startups and scaling brands across e-commerce, healthcare, and digital service industries. Known for combining strategic thinking with hands-on execution, I excel at streamlining operations, managing complex workflows, and driving projects from concept to completion. I partner closely with founders and executives to bring structure, clarity, and consistency to their operations, ensuring priorities are managed, systems run smoothly, and nothing falls through the cracks. My approach is both strategic and detail-oriented, allowing me to operate as a true right hand while maintaining a high standard of execution across all tasks. I thrive in high-growth environments where adaptability, discretion, and strong communication are essential, and I take pride in creating order in fast-moving, often ambiguous settings.

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