Mary

Executive Support & Operations Specialist

Mary

1,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Remote Operations & Support Specialist with 3+ years owning the full operational layer for CEOs and founders across the US, UAE, and Africa. Proven high-agency track record: cleared a 400+ email backlog to zero in two weeks, built the triage system that kept it there, and supported a team scale from 2 to 12 people managing onboarding, communications, and project tracking end-to-end. Expert in calendar and inbox management, travel coordination, SOP design, CRM systems, and workflow automation. Ac...

Top Skills

Apollo.io · 3 yearsB2B Sales · 3 yearsCalendar Management · 3 yearsCalendly · 3 yearsData Entry · 3 years

Skills & Expertise

Virtual Assistance & Admin

Calendar ManagementAdvanced
Travel PlanningAdvanced
Data EntryAdvanced
Executive Assistant ServicesAdvanced
Research & Information GatheringAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Meeting CoordinationAdvanced
Personal Assistant ServicesAdvanced
CalendlyAdvanced
NotionAdvanced
TrelloAdvanced
AsanaIntermediate
Monday.comBeginner
JiraBeginner

Finance & Accounting

QuickBooksIntermediate
BookkeepingIntermediate

Customer Success

Live Chat SupportAdvanced
Phone SupportAdvanced
Social Media SupportAdvanced
Ticket ManagementAdvanced
Email SupportAdvanced
Lead ManagementIntermediate

Data & Analytics

Excel (Advanced)Advanced
Google Sheets (Advanced)Advanced

Sales & Business Development

Lead GenerationAdvanced
B2B SalesAdvanced
Warm Outreach & Appointment SettingAdvanced
Sales PresentationsAdvanced
Apollo.ioAdvanced
Hunter.ioAdvanced
Cold Email OutreachIntermediate
Linkedin OutreachIntermediate
Sales Funnel ManagementIntermediate

Work Experience

Executive Virtual Assistant

Capstone Performance Solutions

Nov 2025 - May 2026

Job Responsibilities:

Reduced a CEO's inbox backlog from 400+ emails to zero within two weeks and implemented an ongoing triage system to maintain inbox zero. Supported a founder through a team scale from 2 to 12 people, managing onboarding workflows, team communications, and project tracking end-to-end. Built and implemented workflow automation systems using Asana and [link hidden], improving team task tracking effici...

Calendar ManagementExecutive Assistant ServicesCalendlyResearch & Information GatheringEmail ManagementData Entry

Quick Stats

Age30 years
GenderFemale
English LevelFluent
ID VerificationNot verified
Portfolio
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Certifications

Asana- Workflow Specialist
ALX- Virtual Assistance Program

Education

Bachelor's Degree

Laikipia University

2014 - 2018