John

Virtual assistant, Customer service, Appointment setter

John

1,000/mo
Cabanatuan, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Experienced Customer Support Representative with a background in handling phone calls, live chats, and email support. Skilled in resolving customer concerns, providing accurate information, managing high-volume interactions, and delivering excellent customer service. Adaptable, detail-oriented, and committed to customer satisfaction.

Top Skills

CapCut · 5 yearsFacebook Marketplace · 4 yearsCanva · 3 yearsTikTok Shop · 3 yearsExcel (Advanced) · 2 years

Skills & Expertise

Content & Writing

Blog WritingBeginner
CopywritingBeginner
Email CopywritingBeginner
Product DescriptionsBeginner
Editorial Calendar ManagementBeginner

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner
Lead ManagementBeginner
LiveChatBeginner

Data & Analytics

Excel (Advanced)Intermediate
Google Sheets (Advanced)Intermediate
MetabaseIntermediate

Design & Creative

CapCutExpert
CanvaAdvanced
Video EditingIntermediate

E-commerce & Marketplace

Facebook MarketplaceAdvanced
TikTok ShopAdvanced

Marketing & Growth

TikTok AdsIntermediate
Meta Ads (Facebook/Instagram)Intermediate

Sales & Business Development

Lead GenerationBeginner
Cold CallingBeginner
SalesforceBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Meeting CoordinationBeginner

Work Experience

Rescue associate

Foundever Philippines

Jan 2026 - May 2026

Job Responsibilities:

Taking calls for those people who need emergency help with their Vehicle and Assisting them to their insurance. Dispatching rescue contacting the business who are associated with us who can help the customer.

Phone SupportCold CallingGoogle Sheets (Advanced)

Customer Support

Sutherland Global Philippines

Nov 2024 - Dec 2025

Job Responsibilities:

Taking inbound calls, Assisting customer to their concern.

Phone SupportExcel (Advanced)Cold CallingSalesforce

Appointment setter

New bay Builders

Feb 2024 - Oct 2024

Job Responsibilities:

I do cold calling for possible leads or client sales, Introducing the product explaining the service and closing deals

Phone SupportExcel (Advanced)Lead GenerationSalesforceCold Calling

Virtual Assistant

JJ Clothing

Jan 2022 - Jan 2024

Job Responsibilities:

I am virtual assistant of the owner in their business (Local) What I do is uploading photos or listing product on facebook, Assisting Customer inquiries, setting schedule of meeting in other branches, Managing the facebook account and Meta business suite

Live Chat SupportPhone SupportLead ManagementProduct DescriptionsExcel (Advanced)Social Media SupportEmail SupportEditorial Calendar ManagementCanvaVideo Editing

Quick Stats

Age22 years
English LevelFluent
ID VerificationNot verified
Portfolio
🔒