Sherlyn

Virtual Assistant

Sherlyn

1,000/mo
Bacolod City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I recently graduated with a degree in accounting technology I have some experience working in customer service during my studies. I have strong organizational skills attention to details and good communication abilities I also work well under pressure and can adapt to new challenges quickly I have extensive experience in providing customer support through both phone and chat, assisting customers across various states with their inquiries related to products, accounts or technical issues. My r...

Skills & Expertise

Content & Writing

Customer Success

Data & Analytics

Design & Creative

E-commerce & Marketplace

Human Resources

PayrollBeginner

Marketing & Growth

Real Estate Operations

Sales & Business Development

B2C SalesBeginner
Cold CallingBeginner
B2B SalesBeginner
SalesforceBeginner
Zoho CRMBeginner

Software Development

Work Experience

Seniors Guest Specialist

Concentrix

Sep 2021 - Mar 2026

Job Responsibilities:

In my current company, I have benefited from a dynamic training environment that involved working with multiple accounts and processes. This exposure has equipped me with the skills to handle a variety of customer personalities and issues, enhancing my ability to deliver exceptional service. My role has allowed me to reach a supervisory level, where I effectively managed a diverse range of custome...

ZendeskLiveChatExcel (Advanced)Live Chat SupportTicket ManagementPhone SupportTechnical SupportCrispGoogle Sheets (Advanced)Help Scout

Quick Stats

Age30 years
GenderFemale
English LevelFluent
ID VerificationNot verified

Certifications

NC II

Education

Bachelor's Degree

Carlos Hilado Memorial State College University

2017 - 2021