Sherlyn

Virtual Assistant

Sherlyn

1,000/mo
Bacolod City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I recently graduated with a degree in accounting technology I have some experience working in customer service during my studies. I have strong organizational skills attention to details and good communication abilities I also work well under pressure and can adapt to new challenges quickly I have extensive experience in providing customer support through both phone and chat, assisting customers across various states with their inquiries related to products, accounts or technical issues. My r...

Top Skills

CapCut · 10 yearsFacebook Marketplace · 10 yearsPhone Support · 10 yearsTikTok Shop · 8 yearsTechnical Support · 6 years

Skills & Expertise

Content & Writing

ScriptwritingBeginner

Customer Success

Phone SupportExpert
Technical SupportExpert
Live Chat SupportExpert
LiveChatExpert
Ticket ManagementAdvanced
ZendeskAdvanced
Social Media SupportBeginner
CrispBeginner
Help ScoutBeginner

Data & Analytics

Excel (Advanced)Advanced
Google Sheets (Advanced)Advanced
TableauAdvanced
Statistical AnalysisIntermediate
Data VisualizationIntermediate

Design & Creative

CapCutExpert
Video EditingAdvanced
Color GradingAdvanced
Motion GraphicsAdvanced
Adobe XDBeginner
Adobe PhotoshopBeginner
Adobe InDesignBeginner
CanvaBeginner
Adobe IllustratorBeginner
Presentation DesignBeginner

E-commerce & Marketplace

Facebook MarketplaceExpert
TikTok ShopExpert

Finance & Accounting

QuickBooksAdvanced
BookkeepingBeginner
Financial ReportingBeginner
Tax PreparationBeginner
Financial AnalysisBeginner
Accounts Payable/ReceivableBeginner
Payroll ProcessingBeginner
Budget ManagementBeginner
Crypto AccountingBeginner
Risk ManagementBeginner

Human Resources

PayrollBeginner
HR ManagementBeginner

Marketing & Growth

LinkedIn AdsBeginner
Meta Ads (Facebook/Instagram)Beginner
Email MarketingBeginner
Instagram GrowthBeginner
ThreadsBeginner

Real Estate Operations

AirbnbAdvanced
Review & Reputation ManagementAdvanced

Sales & Business Development

B2C SalesBeginner
Cold CallingBeginner
B2B SalesBeginner
Account ManagementBeginner
SalesforceBeginner
Zoho CRMBeginner

Software Development

JavaScript (ES6+)Beginner
TypeScriptBeginner
Java (Spring Boot)Beginner
AzureBeginner
Google Cloud PlatformBeginner
FirebaseBeginner

Specialized Skills

GDPR ComplianceBeginner
Terms & ConditionsBeginner
OnboardingBeginner
Performance ManagementBeginner
Compensation & BenefitsBeginner
Coaching & MentoringBeginner
Technical TrainingBeginner

Work Experience

Seniors Guest Specialist

Concentrix

Sep 2021 - Mar 2026

Key Achievements:

In my current company, I have benefited from a dynamic training environment that involved working with multiple accounts and processes. This exposure has equipped me with the skills to handle a variety of customer personalities and issues, enhancing my ability to deliver exceptional service. My role has allowed me to reach a supervisory level, where I effectively managed a diverse range of customer concerns.

ZendeskLiveChatExcel (Advanced)Live Chat SupportTicket ManagementPhone SupportTechnical SupportCrispGoogle Sheets (Advanced)Help Scout

Quick Stats

Age30 years
English LevelFluent
ID VerificationNot verified

Certifications

NC II

Education

Bachelor's Degree

Carlos Hilado Memorial State College University

2017 - 2021