virtualassistant,Bookkeeper,Finance analyst, Customerservicevirtualassistant,Bookkeeper,Finance analyst, Customerservice
Maureen
$400
per month
($2/hour)
Profile Description
Finance and customer-focused professional with a background in accounting support, audit exposure, and financial counseling. I combine strong analytical skills with a practical, people-first approach, able to work with financial data, identify issues, and communicate solutions clearly. I’ve built my experience across customer service and finance roles, which means I’m not just detail-oriented with numbers, but also responsive, solution-driven, and easy to work with. I’m comfortable handling cli...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Human Resources
Marketing & Growth
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Cooperative Officer
County Government of Laikipia
Jun 2025 - Present
Job Responsibilities:
Spearhead supervision of cooperative societies, ensuring compliance with policies set by the Ministry of Cooperatives and MSME Development. Analyse cooperative performance data and prepare reports to support decision-making and policy implementation. Improved loan recovery rates by 15–25% through enhanced monitoring and financial member education programmes. Train and support cooperative member...
Assistant Accountant
Denricks Audit Firm
Aug 2023 - Present
Job Responsibilities:
Process payroll, including adjustments and statutory deductions, ensuring timely and accurate disbursements. Maintain journal entries and accounts on an accrual basis using QuickBooks, supporting accurate financial reporting. Generate and reconcile invoices based on accounts receivable schedules; accurately document cash, credit, fixed assets, accrued expenses, and line-of-credit transactions....
Credit Counsellor November 2022 – July 2025
Finley International Limited (Cricket Debt Counselling)
Nov 2022 - Jul 2025
Job Responsibilities:
Reviewed client financial statements and delivered personalised advice on debt elimination through consolidation, mortgage refinancing, and bankruptcy options. Assisted clients in developing budgets and setting measurable financial goals via web and phone consultations. Prepared and filed income tax returns for multiple corporate and non-corporate client entities, ensuring regulatory compliance....
Customer Service Agent September 2021 – July 2022
Call Center International (SaksOFF5TH)
Sep 2021 - Jul 2022
Job Responsibilities:
Achieved a 5-star customer satisfaction rating across voice, chat, and email channels while handling an average of 120 calls per day — 20% above quota. Resolved technical issues and guided customers through step-by-step solutions, reducing escalation rates. Inputted and managed over 5,000 units of sensitive customer data with 100% accuracy; trained 30+ new hires on compliance and procedures
Quick Stats
Certifications
Education
Master's Degree
Kenya Methodist University
2025 - present
Bachelor's Degree
The Cooperative University of Kenya
2016 - 2019