Olympializa

Virtual Assistant (Customer Service/ Sales)

Olympializa

ID Verified
600/mo
Nairobi,Kenya, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Executive Assistant and specializing in acting as a strategic force-multiplier for remote leadership. I leverage a Finance degree and mastery of CRM Systems to manage complex calendars, automate workflows, and ensure financial accuracy. With C2-level English and a proactive mindset, I streamline operations and handle lead coordination, providing the mental bandwidth necessary for executives to focus on high-stakes growth.

Skills & Expertise

Customer Success

Live Chat SupportAdvanced
Phone SupportAdvanced
Ticket ManagementAdvanced
Lead ManagementAdvanced
Video SupportAdvanced
ZendeskAdvanced
IntercomAdvanced
FreshdeskAdvanced
Help ScoutAdvanced
LiveChatAdvanced
Customer.ioAdvanced
Email SupportAdvanced

AI & Automation

ZapierBeginner
LLM Fine-tuningBeginner
Claude/Anthropic APIBeginner
Azure OpenAIBeginner
GitHub CopilotBeginner
Jasper AIBeginner
Copy.aiBeginner

Data & Analytics

Excel (Advanced)Advanced
Google Sheets (Advanced)Advanced
Data VisualizationAdvanced

E-commerce & Marketplace

ShopifyBeginner
EtsyBeginner
BigCommerceBeginner
Shopify PlusBeginner
TikTok ShopBeginner
Amazon FBABeginner
eBayBeginner
Product Listing OptimizationBeginner
Inventory ManagementBeginner
Order ProcessingBeginner
Facebook MarketplaceBeginner
Print on DemandBeginner
DropshippingBeginner

Finance & Accounting

QuickBooksAdvanced
XeroAdvanced
SageAdvanced
BookkeepingAdvanced
Accounts Payable/ReceivableAdvanced
Financial ReportingAdvanced
Budget ManagementAdvanced
Payroll ProcessingAdvanced
Accountant (CPA)Advanced

Specialized Skills

OnboardingAdvanced

Virtual Assistance & Admin

Calendar ManagementAdvanced
Email ManagementAdvanced
Travel PlanningAdvanced
Document ManagementAdvanced
Data EntryAdvanced
Meeting CoordinationAdvanced
Executive Assistant ServicesAdvanced
Personal Assistant ServicesAdvanced
Research & Information GatheringAdvanced
CalendlyAdvanced
BardeenAdvanced
NotionAdvanced
TrelloAdvanced
ClickUpAdvanced
AirtableAdvanced
AsanaIntermediate

Marketing & Growth

Google AdsAdvanced
GoHighLevelAdvanced
Email MarketingAdvanced
ChatGPT for MarketingAdvanced
Content MarketingAdvanced
SEO (Technical & Content)Advanced

Design & Creative

CanvaBeginner

Sales & Business Development

Sales PresentationsBeginner
NegotiationBeginner
Cold Email OutreachBeginner
Lead GenerationBeginner
SalesforceBeginner
Zoho CRMBeginner
Close.ioBeginner
CopperBeginner
Apollo.ioBeginner
ZoomInfoBeginner
Hunter.ioBeginner

Work Experience

Remote Customer Service Agent

JetBlue Airlines

Oct 2025 - Mar 2026

Job Responsibilities:

High-Volume Resolution Mastery: Successfully managed and resolved over 300 complex inquiries monthly, maintaining high performance in a fast-paced, multi-channel remote environment. Operational Efficiency: Contributed to a 10% decrease in escalation rates by implementing proactive problem-solving strategies and anticipating client needs before they became critical issues. Brand Consistency & Comm...

Live Chat SupportTicket ManagementPhone SupportLead ManagementZapierVideo SupportLLM Fine-tuningClaude/Anthropic APIAzure OpenAIExcel (Advanced)

Executive Assistant/Operations Lead

Gemini Events

Jan 2024 - Jan 2025

Job Responsibilities:

Complex Logistics Management: Orchestrated long-horizon projects and managed procurement logistics, ensuring seamless operational flow for large-scale events and partnerships. High-Capacity Calendar Management: Proactively managed executive calendars, successfully scheduling and coordinating over 150 meetings monthly with a focus on conflict resolution and time optimization. Operational Process...

Accounts Payable/ReceivableFinancial ReportingPayroll ProcessingOnboardingCalendar ManagementTravel PlanningEmail ManagementDocument ManagementMeeting CoordinationData Entry

Quick Stats

Age23 years
GenderFemale
English LevelFluent
Other Languages
FrenchFluent
SwahiliFluent
ID VerificationVerified

Certifications

Asana Academy
Google AI
Certified Public Accountant
QuickBooks and Sage

Education

Bachelor's Degree

Kenyatta University

2021 - 2025