General Virtual Assistant, Scheduler, Recruiter, Cold CallerGeneral Virtual Assistant, Scheduler, Recruiter, Cold Caller

Key Achievements:

Provided professional customer support via email and live chat (no phone handling) Resolved booking concerns, cancellations, rescheduling, and billing inquiries Managed customer accounts and service adjustments with accuracy Maintained high response-time standards and quality metrics Escalated complex concerns to appropriate departments Ensured customer satisfaction while following company policies and service guidelines

Key Achievements:

Scheduler Tasks - Create and manage caregiver and client schedules to ensure proper case coverage. - Coordinate shift changes, call-outs, replacements, and schedule adjustments. - Communicate with caregivers, clients, and team members regarding scheduling updates. - Monitor staffing coverage and follow up on open shifts to prevent scheduling gaps. - Maintain accurate scheduling records and update the scheduling system or CRM. Recruiter Tasks - Source and contact potential caregivers through phone calls, job applications, and recruitment platforms. - Conduct initial phone screenings to assess qualifications, availability, and job suitability. - Schedule and confirm caregiver interviews and send appointment reminders. - Follow up with applicants regarding interview attendance, missing documents, and application status. - Maintain accurate applicant records, track recruitment progress, and help meet hiring targets.

Key Achievements:

Audited and processed applications with high accuracy Managed pre-employment medical documentation via Google Drive & Sheets Handled client billing through QuickBooks & SwyftOps Processed Long-Term Care insurance invoices Managed medical orders (fax tracking & documentation) Prepared and distributed weekly meeting minutes Conducted recruitment and screening calls

Key Achievements:

Generated leads through cold calling & referrals Assessed client needs and recommended suitable insurance coverage Closed contracts and maintained detailed client records Built long-term client relationships Followed up on claims and produced reports

Key Achievements:

Supervised operations staff and ensured KPI compliance Implemented workflow improvements to reduce turnaround time Strengthened communication between leadership and teams Mentored and coached team members to exceed performance goals Top Team Manager – 2023

Key Achievements:

Resolved complex technical issues across multiple systems Managed ticketing systems and customer support actions Identified sales and cross-selling opportunities Delivered excellent service across global time zones

Key Achievements:

Conducted patient assessments and treatment planning Provided prenatal education and obstetric care Delivered compassionate, patient-centered healthcare