Josephine

Executive Assistance, Operations and Ecommerce

Josephine

1,400/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I'm an Operations Specialist with 4+ years of experience supporting remote teams in finance, logistics, administration, marketing, and customer service. Skilled in invoicing, expense tracking, process improvement, content creation, and CRM tools like QuickBooks, Xero, and HubSpot. Eager to contribute to streamlined operations and marketing coordination in a remote environment.

Skills & Expertise

Customer Success

LiveChatAdvanced
Ticket ManagementIntermediate
Technical SupportIntermediate
ZendeskIntermediate
FreshdeskIntermediate

Data & Analytics

Excel (Advanced)Intermediate
Google Analytics 4Intermediate
A/B TestingIntermediate
MetabaseIntermediate

Design & Creative

CanvaAdvanced
Video EditingIntermediate

E-commerce & Marketplace

WooCommerceAdvanced
ShopifyIntermediate
Order ProcessingIntermediate
DropshippingIntermediate
Marketplace SEOIntermediate
GorgiasIntermediate
WordPressIntermediate
TikTok ShopIntermediate
Print on DemandIntermediate

Finance & Accounting

XeroIntermediate
BookkeepingIntermediate
QuickBooksIntermediate
WaveIntermediate
SageIntermediate
Budget ManagementIntermediate

Marketing & Growth

Sales & Business Development

Proposal WritingIntermediate
Account ManagementIntermediate
Zoho CRMIntermediate
B2C SalesIntermediate
B2B SalesIntermediate
Lead GenerationIntermediate
SalesforceIntermediate

Content & Writing

Work Experience

Operations and Marketing Speciaist

Padel Roots Events Ltd.

Sep 2024 - Oct 2025

Job Responsibilities:

- Coordinated travel logistics, accommodation, and schedules for international padel holidays - Managed invoicing, expense tracking, and internal reporting using spreadsheets and Xero - Maintained central databases for customers, partners, and events - Oversaw meeting preparation and documentation

Email CopywritingProduct DescriptionsLive Chat SupportWordPressEmail SupportSocial Media SupportGoogle Sheets (Advanced)Excel (Advanced)CanvaSocial Media Graphics

E-commerce and Social Media Administration/Customer Support

Tile and Carpet Centre Ltd

Oct 2022 - Jun 2024

Job Responsibilities:

- Responded to live chat queries and maintained high customer satisfaction rates - Provided admin support for operations, including internal communication and filing - Contributed to strategy meetings by providing data-driven insights from customer trends - Processed online orders and coordinated with logistics and finance teams - Generated daily and monthly analytics and operational reports...

Account ManagementHootsuite/BufferFacebook Business ManagerZoho CRMThreadsSemrush/AhrefsSocial Media AnalyticsCommunity ManagementGoogle AdsMeta Ads (Facebook/Instagram)

Administrative Assistant and Customer Support

Ronami International

Jan 2021 - Jul 2021

Job Responsibilities:

- Updated financial and customer databases with accurate data - Scheduled meetings, managed calendars, and maintained documentation - Supported planning and coordination of internal events and CSR initiatives

Google Sheets (Advanced)Excel (Advanced)WaveQuickBooksBudget ManagementLead Generation

Quick Stats

Age28 years
GenderFemale
English LevelFluent
ID VerificationNot verified