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Hi, I’m Faith Buluma, based in Nairobi, Kenya. I’m a Certified Virtual Assistant with administrative and recruitment support. I help busy recruitment teams and growing businesses stay organised and keep processes moving by managing the administrative work behind recruitment and daily operations. I have experience with candidate sourcing, screening, communication, application tracking, scheduling, reporting, and record management. In one project, I managed a pipeline of over 200 candidates and reached out to more than 20 candidates daily. My strengths are organisation, clear communication, accountability, and adaptability. I’m also developing recruitment automation skills to improve efficiency while maintaining the human touch.

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Experienced sales and customer service professional with 10+ years of customer-facing experience and 4+ years in outbound sales, cold calling, appointment setting, lead qualification, follow-up, objection handling, and closing. Skilled in working with U.S. prospects, managing CRM pipelines, building rapport, and consistently moving leads toward the next step.

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Versatile customer service, technical support, and marketing professional with hands-on experience in e-commerce, telecommunications, healthcare operations, and B2B lead generation. Skilled in resolving complex customer escalations, troubleshooting connectivity issues, managing billing inquiries, and executing social media outreach. Combines strong communication skills with a background in Marketing Management to deliver exceptional client care, maintain brand presence, and support operational efficiency in fast-paced remote environments. Work Preferences Employment Type: Full-time or Part-time / Contract Work Location: 100% Remote / Virtual Assistant / Work from Home Shift Availability: Flexible across US (EST/PST), UK (GMT), and AU (AEST) time zones Target Roles: Customer Support Specialist, Escalation Lead, Technical Support Agent, Social Media Manager, B2B Lead Generation Specialist Setup & Readiness: Fully equipped home office with dual high-speed internet connections (Converge 100 Mbps primary + 30 Mbps backup), power backup (UPS), noise-cancelling Jabra headset, and high-performance PC setup.

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I am a versatile and results-driven professional with over three years of experience in Customer Support, Administration Support, Sales Support, Project Coordination, and Social Media Marketing & Management. My background has equipped me with the ability to manage multiple responsibilities efficiently while maintaining a strong focus on customer satisfaction, operational excellence, and business growth. In customer support, I have developed strong skills in handling phone, email, chat, and online inquiries, resolving customer concerns promptly, and building positive relationships that encourage trust and loyalty. I am passionate about delivering exceptional service experiences and ensuring that every interaction reflects professionalism, empathy, and attention to detail. My experience in administrative support includes scheduling, document preparation, record management, data entry, correspondence handling, and coordinating daily office operations. I am highly organized, dependable, and capable of working independently in remote and fast-paced environments while maintaining accuracy and confidentiality. As a sales support professional, I have assisted teams with customer follow-ups, lead tracking, CRM updates, order coordination, and communication with clients throughout the sales process. I understand the importance of responsive support in helping sales teams improve efficiency, strengthen client relationships, and achieve organizational targets. I also have experience in project coordination, where I have supported planning, task tracking, scheduling, team communication, and progress monitoring to ensure projects are completed on time and according to expectations. My ability to prioritize tasks, coordinate across teams, and solve problems proactively allows me to contribute effectively to project success. In addition, I have practical knowledge of social media marketing and management, including content creation, post scheduling, audience engagement, performance monitoring, and maintaining a consistent brand presence across digital platforms. I enjoy using social media strategically to increase visibility, engage audiences, and support marketing objectives. With CEFR C1 English proficiency, excellent communication skills, and a remote-ready setup that includes a dedicated home office, stable high-speed internet, backup power, and a noise-cancelling headset, I am well prepared to contribute to organizations seeking a proactive, adaptable, and customer-focused professional. I am eager to bring my combined experience across support, coordination, sales, administration, and digital marketing to a team where I can add value, support growth, and continue developing professionally.

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Dedicated Operations Coordinator and Virtual Assistant with over 4 years of experience delivering exceptional administrative support, client communication, and workflow management. Proven track record of operational excellence, highlighted by recent Q[phone hidden] Top Performer recognition with deep expertise in leveraging tools like Google Workspace, Slack, and CRM platforms to streamline remote business operations.

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My Experience, Skills, and What Makes Me a Great Hire My Experience I have a diverse professional background spanning data annotation, AI training, sales, merchandising, customer service, and administrative support. I have worked remotely with international companies, gaining experience in data labeling, AI response evaluation, data verification, quality assurance, and completing tasks according to specific guidelines and deadlines. My previous roles with companies such as Bidco Africa, Coca-Cola distributors, Devic Motorcycles, TechnoBrain, Brillantina Limited, and Yuva Collections have strengthened my ability to communicate effectively, assist customers, manage information, handle administrative tasks, and work in fast-paced environments. My Skills - Data annotation, labeling, and AI training - AI response evaluation and quality assurance - Data entry, data verification, and attention to detail - Research and information analysis - Customer service and professional communication - Microsoft Word, Excel, and PowerPoint - Problem-solving, multitasking, and time management - Ability to work independently in remote environments - Adaptability, accuracy, and meeting deadlines What Makes Me a Great Hire I am a reliable, detail-oriented, and adaptable professional who takes pride in delivering accurate, high-quality work. My experience across different industries has taught me how to learn quickly, follow instructions, solve problems, and work effectively both independently and as part of a team. I understand the importance of accuracy, confidentiality, consistency, and meeting deadlines, particularly in data annotation and AI training projects. I am comfortable learning new tools and processes, accepting feedback, and continuously improving my performance. I would bring a strong work ethic, a positive attitude, and a commitment to helping your organization achieve its goals.

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I am a highly organised and results-driven professional with experience in customer service, virtual assistance, sales, client relationship management and business operations. Through my experience as a Customer Service Agent, Independent Sales Agent and Founder of Beauty by Excel Studio, I have developed strong communication, problem-solving, administrative and multitasking skills. I am experienced in managing customer enquiries, handling bookings, coordinating appointments, maintaining records, processing payments, resolving complaints and ensuring excellent client experiences. I am comfortable working independently, learning new digital tools and managing multiple responsibilities in fast-paced environments. I am seeking a remote opportunity where I can contribute my skills, provide exceptional support and grow professionally.

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Work Preferences I’m looking for a long-term remote role where I can be trusted with responsibility, not simply assigned tasks. I work best in roles that value clear communication, accountability, and good judgment. I’m open to customer service, administrative, sales, and operations work, especially where I can learn the business, solve problems, and contribute beyond the basic requirements of the role. Professional Summary My experience across customer service, administration, sales, and supervision has taught me that good support is not just about responding quickly—it’s about understanding what needs to be done and making sure it gets done correctly. I’m experienced in handling clients, appointments, leads, follow-ups, reports, and day-to-day operations. I’m adaptable, detail-oriented, and comfortable working independently while knowing when communication and teamwork matter.

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Most banking apps ask users to come to them. At Kira we went where users already are. I lead product strategy and roadmap for a WhatsApp native bank covering payments, transfers and cross border transactions. We grew transacting users 40% month over month for two straight quarters and have processed over ₦100M in transaction volume in a single day. I am a product leader with over 7 years of experience building AI enabled fintech, digital lending and healthtech products from zero to scale across Nigeria and the UK. The pattern in my work is simple. I take messy, high friction onboarding and financial journeys and make them so easy that people actually finish them. Work I am proud of includes embedding AI credit scoring into a digital lender, which cut non performing loans by 15% and loan approval time by 30%. Launching two lending products for SMEs and underserved customers that lifted revenue 12%. Shipping a DICOM API in telemedicine that reduced diagnostic turnaround by 40%. And helping deliver a national health data wallboard for the Sierra Leone Ministry of Health. My approach is product discovery before roadmap, experiments before opinions, and one metric that matters per launch. I run A/B tests, live in the funnel data, and use AI tools every day for research synthesis, requirements and analysis. I do my best work with engineers, risk and compliance in the same room. Shipping in regulated markets is a strength I have built over years, not a constraint. I am open to Senior Product Manager, Product Owner, Project Manager and Growth Product roles at fintech, healthtech and AI companies. See my work at [link hidden]

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Results-driven Cold Caller and Appointment Setter with experience in outbound sales, lead generation, and engaging potential clients through phone calls. Skilled at building rapport, identifying prospects’ needs, handling objections, and setting qualified appointments. Confident communicating with US-based customers, maintaining accurate CRM records, and following up with leads professionally. Reliable, target-driven, and committed to helping real estate teams generate leads and convert prospects into business opportunities.

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A customer-focused and detail-oriented professional with experience in sales, customer service, and administrative support. Skilled in customer relationship management, product promotion, communication, record keeping, and daily operational support. Experienced as a Sales Associate at Fresh Life, with additional Virtual Assistant training through the ALX program in [phone hidden]. Highly organized, dependable, and adaptable, with strong problem-solving and teamwork abilities. Committed to maintaining high standards of cleanliness, accuracy, accountability, and customer satisfaction while contributing to efficient branch operations and business growth.

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I am a business development, strategic partnerships and commercial management professional with over 16 years of experience across tourism, hospitality, telecommunications, sales, marketing, public relations, customer service, media and community development. My career has involved senior management, business development, strategic relationship management, commercial operations, stakeholder engagement and business growth. I have held leadership positions, including Founder and CEO of Explore Elite Africa, Chief Commercial Director and Board Director at Pula Models Botswana, and Executive Manager supporting Pastor Jhustin Hall Ministry's international tour and career activities. My professional experience also includes: Business Development & Partnerships: Identifying opportunities, developing proposals, building strategic relationships and securing commercial partnerships. Tourism & Hospitality: Front-of-house management, guest relations, hotel sales, safari operations and tourism experiences. Telecommunications: Customer service, sales campaigns, outbound calling, customer retention and eSIM campaigns at Orange Botswana. Marketing & Communications: Public relations, brand development, media engagement, events and stakeholder relations. Leadership & Management: Team coordination, project management, commercial strategy and operational support. Digital Innovation: Developing skills in CRM systems, HubSpot, Salesforce, workflow automation, AI tools and digital business development. I hold an Associate Degree in Media (Radio and Television), a 120-hour TEFL certificate, and have professional-level German language skills alongside English and Setswana. My professional strength lies in connecting people, businesses and opportunities, building strategic partnerships, and turning ideas into initiatives that create commercial and social impact.

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Results-driven Customer Service Professional with over 3 years of experience providing customer support and healthcare-related services. Experienced working with Transcom, GoHealth, and Aventus, supporting U.S.-based customers through phone, chat, and email channels. Skilled in handling customer inquiries, resolving issues efficiently, managing accounts, and delivering excellent customer experiences. Strong communication, problem-solving, and multitasking abilities, with a proven track record of working in fast-paced environments while maintaining high standards of service, accuracy, and professionalism. Adaptable, customer-focused, and committed to achieving both customer satisfaction and business goals.

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Highly experienced and results-driven professional with over 15 years of experience across customer service, sales, business development, administration, intake coordinator and client relationship management. I bring a strong track record of supporting international clients, managing customer interactions, generating leads, converting opportunities and delivering results in fast-paced, target-driven environments. My expertise includes inbound and outbound sales, customer retention, appointment setting, lead qualification, CRM management, data entry, administrative support, medical support/billing and remote customer operations. I am confident communicating with international customers, particularly within the US market, and understand the importance of professionalism, accountability, time management and delivering a consistent customer experience. With strong problem-solving abilities, excellent attention to detail and the ability to work independently with minimal supervision, I adapt quickly to new systems, processes and technologies. I am a self-motivated, reliable professional who combines commercial awareness with a customer-first approach and is committed to contributing to business growth, operational efficiency and long-term client satisfaction.

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Hello there. I am Cynthia Ndegwa. A Creative Strategist and Brand Consultant. For years, I’ve helped brands, from luxury jewelry to wellness startups find their voice and connect meaningfully with their audiences. My background in psychology and communication fuels how I shape stories, launch campaigns, and build communities that feel real and relatable I blend strategic thinking with creative storytelling. Whether it’s crafting a brand voice, designing social media strategies, or analyzing what makes people tick, I focus on creating work that’s not just eye-catching it’s human-centered and purposeful. I believe the best work happens when strategy meets soul. I don’t just execute ideas, I build genuine connections between brands and the people they serve. If you’re looking for someone who cares deeply about impact, clarity, and creativity, I’d love to bring that energy to your team.

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I’m a dependable Virtual Assistant with 9+ years of experience in administrative support, customer service, research, lead generation, and coordination. I’m organized, easy to work with, and comfortable working independently or as part of a team. I’m looking for a stable, long-term remote opportunity where I can use my experience, learn new things, and be someone the team can rely on.

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Versatile Virtual Assistant, Customer Support and Sales Representative with over 4 years of experience supporting customers and businesses across telecommunications, SaaS, education and retail. Skilled in email and live chat support, inbound and outbound calls, appointment setting, CRM management, troubleshooting, lead generation and administrative assistance. Proficient in Zendesk, HubSpot and Zoho, with strong communication, problem-solving and multitasking skills. Reliable, adaptable and committed to delivering excellent customer experiences and helping businesses grow.

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Hi ! my name is jade 38 years old.I started as a cust service rep on a telecomunications company and ebay for almost 10 years before i got into work from home jobs. it was a blast! i really missed helping customers wants and needs. i remember the very first work from home that i had was with debt consolidation program, then went into english teaching,it was 51talk. i also got into midicare program for a year i guess,then went into b2b appointment setting,digital marketing,but just for a few months..and went ahead with real estate appointment setting with keller williams,that was based in canada,thats about 3 years,right after that , i got another real estate acquisitions for almost 3 years,it was based in the US. well the reason why i ended up jobless its because my client needs to stop the [link hidden] was really heartbreaking though,but overall it was a great experience, all i can say now is that with all those experiences, i certainly know what to do and what not, making sure i deliver strategic execution,solving problems on time, and a positive mindset as always.,that way i bring results,and money to the business which is important.and keeping a healthy,non toxic work environment.

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I have several years of professional experience in data entry, e-commerce operations, healthcare equipment supplier support, and customer service.

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Detail-oriented Virtual Assistant and Outbound Sales Specialist with over three years of experience supporting remote businesses through cold calling, appointment setting, CRM management, and administrative support. Skilled in handling high-volume outreach, managing client data, and maintaining accurate reports in fast-paced environments. Adept at using CRM tools, scheduling platforms, and digital tools, with additional strengths in video editing, photo editing, and digital content creation. Reliable, results-driven, and highly communicative, with a strong commitment to helping teams scale efficiently and professionally.

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