Trizah

SDR | Cold caller and Appointment Setter

Trizah

ID Verified
350/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Cold Caller and Appointment Setter with experience in outbound sales, lead generation, and engaging potential clients through phone calls. Skilled at building rapport, identifying prospects’ needs, handling objections, and setting qualified appointments. Confident communicating with US-based customers, maintaining accurate CRM records, and following up with leads professionally. Reliable, target-driven, and committed to helping real estate teams generate leads and convert prospect...

Top Skills

Freshdesk · 3 yearsB2B Sales · 2 yearsB2C Sales · 2 yearsCold Calling · 2 yearsCold Email Outreach · 2 years

Skills & Expertise

Customer Success

FreshdeskAdvanced
Live Chat SupportIntermediate
Email SupportIntermediate
Phone SupportIntermediate
ZendeskBeginner

Sales & Business Development

B2B SalesIntermediate
B2C SalesIntermediate
Lead GenerationIntermediate
Cold CallingIntermediate
Cold Email OutreachIntermediate
NegotiationIntermediate

Work Experience

Cold caller and appointment setter

Consumer Opportunity

Apr 2025 - Sep 2026

Key Achievements:

Closed 85% of qualified homeowner leads on first contact, reducing follow-up calls and improving conversion rates. Maintained a 96% customer satisfaction score while placing 80–100 outbound and inbound calls daily. Consistently met sales and SLA targets across 17 months of fixed US-hours remote work, without close supervision. Turned cost and trust objections into confirmed appointments and sales by explaining security service Instalments plans clearly. Kept the CRM fully up to date with notes on every call, giving management full pipeline visibility and sparing customers from repeating themselves.

B2B SalesCold CallingFreshdeskNegotiationCold Email Outreach

Quick Stats

Age21 years
English LevelFluent
ID VerificationVerified

Education

Bachelor's Degree

Kenyatta university

2022 - 2026