Customer Service RepresentativeCustomer Service Representative
Kevin
ID Verified$800
per month
($5/hour)
Profile Description
Results-driven Customer Service Professional with over 3 years of experience providing customer support and healthcare-related services. Experienced working with Transcom, GoHealth, and Aventus, supporting U.S.-based customers through phone, chat, and email channels. Skilled in handling customer inquiries, resolving issues efficiently, managing accounts, and delivering excellent customer experiences. Strong communication, problem-solving, and multitasking abilities, with a proven track record of...
Skills & Expertise
Skill Levels Explained:
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Customer Success
Sales & Business Development
Work Experience
Customer Service Represenatative
Transcom WorldWide
Jul 2022 - Present
Job Responsibilities:
Provided customer support for Comcast customers across multiple lines of business, including Internet, Cable TV, Home Phone, Home Security, Mobile, Billing, and Account Management. Specialized in customer retention by handling cancellation requests, resolving service and billing concerns, and identifying solutions that improved customer satisfaction and loyalty. Demonstrated strong communication,...
Quick Stats
Education
Bachelor's Degree
Carlos Hilado Memorial State University
2013 - 2017