Product ManagerProduct Manager

Key Achievements:

Owned the roadmap for a WhatsApp native banking product covering bill payments, peer to peer transfers, and cross border transactions, translating customer journeys into prioritized releases that drove 40% month over month growth in active transacting users. • Coordinated engineering, compliance, and partnership teams through a new market launch, improving onboarding, transaction recovery, and AI intent handling to grow active users 60% while cutting failed transactions 28%. • Introduced a repeatable discovery and experimentation cadence of user research, funnel analysis, and A/B testing, shortening insight to release time 50% and improving 30 day retention 18%

Key Achievements:

Partnered with risk and engineering to embed AI assisted credit scoring into the lending workflow, defining requirements, rollout priorities, and outcome measures that cut non performing loans 15%. • Redesigned the digital loan journey from application through decisioning, removing friction and simplifying customer steps to cut end to end approval time 30% and improve customer satisfaction. • Launched two lending products for SME and underserved customer segments, aligning product, operations, and commercial teams on eligibility, workflow, and rollout to contribute a 12% revenue increase.

Key Achievements:

Translated clinician and telemedicine workflows into requirements for a DICOM Viewer API, coordinating integration and release testing to enable remote radiograph review and reduce diagnostic turnaround time 40%. • Led a mobile subscription API integration that simplified how patients pay for and access care, increasing doctor consultations 25%. • Standardized API documentation and partner onboarding around the partner journey, cutting integration time from 3 weeks to 1 week and accelerating platform adoption.

Key Achievements:

Prioritized premium voice rooms and in app virtual currency using product usage and monetization data, partnering with design and engineering through launch to increase subscription and virtual goods revenue 20%. • Defined product requirements for speech recognition and sentiment based moderation, balancing user experience with safety controls to reduce policy violations 40%. • Shipped AI assisted voice interaction features and measured post launch engagement, increasing average session duration 25% and improving 30 day retention 15%.

Key Achievements:

● Delivered a national electronic health wallboard for the Sierra Leone Ministry of Health, facilitating requirements workshops across ministry stakeholders, clinical users and engineering, and producing the business requirement documents behind the build. ● Coordinated build, validation and commissioning against a fixed government timeline, improving project delivery efficiency 30%

Key Achievements:

Led planning, scheduling and delivery for a mobile point of sale platform as it scaled past 5,000 active merchants, owning the backlog, release calendar and stakeholder reporting. ● Directed an 8 engineer team to deliver 3 major platform releases in six months while managing a wider team of 13 and training 3 junior managers, lifting acquisition and retention 17% in a quarter. ● Shipped offline mode for merchants without reliable internet, improving workflow completion 80%, and a Bluetooth printer integration that cut the hardware cost of a full POS setup for small businesses.