Virtual Assistant | Customer Service & Sales SpecialistVirtual Assistant | Customer Service & Sales Specialist

Key Achievements:

Supervised cosmetic spa sales and appointment-setting teams while managing clinic calendars, lead pipelines, and daily operations across multiple clinics. Monitored agent productivity, attendance, KPIs, sales, bookings, and conversions, while providing coaching through call evaluations and performance feedback. Coordinated team and client meetings, promotions, schedules, and client concerns to keep operations running smoothly. Also managed payroll records, salaries, incentives, and performance reports, helping ensure the team remained accountable and aligned with sales and booking targets.

Key Achievements:

Managed the full lead-to-appointment process using GoHighLevel, from nurturing new and cold leads to follow-ups, appointment setting, and client retention. Handled high-volume calls, SMS, and email communication while providing accurate information on promotions, payments, and clinic services. Managed multiple clinic calendars, including bookings, confirmations, rescheduling, and cancellations, and reactivated inactive and canceled clients to generate new appointments. Prepared daily sales and appointment reports and coordinated closely with clinic and sales teams to maintain accurate scheduling and smooth operations.

Key Achievements:

Managed daily administrative and operational tasks by preparing job reports, tracking team performance, issuing invoices, and maintaining accurate financial and project records. Coordinated with clients and team members to manage appointments, clarify requirements, and resolve concerns while keeping documentation organized. Also trained new hires on company workflows and best practices, helping ensure consistent processes and smooth day-to-day operations.

Key Achievements:

Handled high-volume customer interactions through phone support, providing accurate product information, resolving billing and technical concerns, and assisting customers with internet, TV, and landline services. Managed product sales and order placement while ensuring customer requests were properly documented in the system. Investigated complex account issues, including misapplied payments and monthly billing concerns, and provided clear solutions that helped resolve issues efficiently and improve the overall customer experience.