Richard

Customer Service Support, Sales Support, Project Coordinator

Richard

ID Verified
1,000/mo
Greater Accra, Ghana
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a versatile and results-driven professional with over three years of experience in Customer Support, Administration Support, Sales Support, Project Coordination, and Social Media Marketing & Management. My background has equipped me with the ability to manage multiple responsibilities efficiently while maintaining a strong focus on customer satisfaction, operational excellence, and business growth. In customer support, I have developed strong skills in handling phone, email, chat, and onli...

Skills & Expertise

Content & Writing

SEO Content WritingBeginner
Email CopywritingBeginner
CopywritingBeginner

Customer Success

Live Chat SupportAdvanced
Phone SupportAdvanced
Social Media SupportAdvanced
Email SupportAdvanced
Video SupportAdvanced
Lead ManagementAdvanced
ZendeskBeginner

Data & Analytics

Google Sheets (Advanced)Advanced
Excel (Advanced)Advanced
Google Analytics 4Beginner

Design & Creative

CanvaAdvanced

E-commerce & Marketplace

Order ProcessingAdvanced

Sales & Business Development

Cold CallingAdvanced
Lead GenerationIntermediate
B2B SalesIntermediate
B2C SalesIntermediate
NegotiationIntermediate
SalesforceBeginner

Specialized Skills

Curriculum DevelopmentIntermediate
Language TeachingIntermediate
Coaching & MentoringIntermediate
Contract ReviewBeginner
Legal ResearchBeginner

Work Experience

Sales & Customer Service Support / Administrative Assistant

Omini School

Jan 2023 - Jul 2026

Job Responsibilities:

• Responded to customer inquiries via phone, email, and online messaging while maintaining excellent service standards. • Resolved customer concerns professionally and escalated complex issues when necessary. • Maintained accurate customer records and documentation. • Supported sales and customer engagement activities by communicating product or service information clearly to prospective and...

Calendar ManagementDocument ManagementCalendlyResearch & Information GatheringData EntryMeeting CoordinationTravel PlanningEmail ManagementB2C SalesAccount Management

Marketing & Customer Engagement (Volunteering)

Vine International Palace

Jan 2025 - Dec 2025

Job Responsibilities:

• Created and published engaging content across multiple social media platforms. • Responded promptly to customer messages and online inquiries. • Improved customer engagement through consistent communication. • Monitored audience behavior and recommended improvements using analytics. • Supported online brand awareness initiatives.

Calendar ManagementData EntryTikTok AdsTikTok GrowthCommunity ManagementContent StrategyContent MarketingEmail SupportPhone SupportSocial Media Support

Quick Stats

Age24 years
GenderMale
English LevelFluent
Other Languages
FrenchBasic
ID VerificationVerified

Certifications

Communication Fundamentals
Social Media Marketing
Excel Essential Training (Microsoft 365)
Get Started with Google Analytics
Manage GA4 Data & Learn to Read Reports
Google Ads Display Certification
Diploma in Customer Service
Customer Service Foundations
Pathway Connect Certificate

Education

Bachelor's Degree

Ensign College

2025 - present

High-school

Benkum Senior High School

2017 - 2020