Discover Full-Time Remote Professionals Worldwide

Profile Description

Customer-focused operations professional with 10+ years of experience helping organizations improve customer experiences, streamline business operations, and drive sustainable growth across telecommunications, fintech, internet services, behavioral research, and AI data projects. My experience spans customer support, virtual assistance, business development, CRM management, AI data annotation, and administrative operations. I've worked directly with customers, business partners, and cross-functional teams to resolve complex issues, optimize processes, and deliver measurable results while maintaining high standards of accuracy and service. I thrive in fast-paced, remote-first environments where adaptability, ownership, and clear communication are essential. Whether managing executive schedules, supporting customers across multiple channels, evaluating AI outputs, or coordinating operational workflows, I bring a proactive mindset, strong attention to detail, and a commitment to delivering reliable, high-quality work. I am now seeking opportunities where I can leverage my customer-centric approach, operational expertise, and analytical skills to help teams improve efficiency, strengthen customer relationships, and contribute to long-term business success.

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Results-driven Cold Caller and Appointment Setter with experience in outbound sales, lead generation, and engaging potential clients through phone calls. Skilled at building rapport, identifying prospects’ needs, handling objections, and setting qualified appointments. Confident communicating with US-based customers, maintaining accurate CRM records, and following up with leads professionally. Reliable, target-driven, and committed to helping real estate teams generate leads and convert prospects into business opportunities.

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A customer-focused and detail-oriented professional with experience in sales, customer service, and administrative support. Skilled in customer relationship management, product promotion, communication, record keeping, and daily operational support. Experienced as a Sales Associate at Fresh Life, with additional Virtual Assistant training through the ALX program in [phone hidden]. Highly organized, dependable, and adaptable, with strong problem-solving and teamwork abilities. Committed to maintaining high standards of cleanliness, accuracy, accountability, and customer satisfaction while contributing to efficient branch operations and business growth.

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I believe with the experience I have in customer service, given an opportunity to work I can perform to meet expected requirements and professionally to my best.

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An experienced Administrative and Customer Support Professional with over 4 years of experience providing administrative assistance, managing client communications, handling inquiries, coordinating schedules, and supporting daily operations. Skilled in customer relationship management, inbound and outbound calls, appointment setting, email management, and problem resolution. I bring strong organisational skills, clear communication, attention to detail, and a proactive approach to ensuring smooth operations and positive customer experiences.

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I am a results-driven professional with experience in U.S. medical billing, revenue cycle management, payment recovery, collections, e-commerce customer support, and virtual assistance. My experience includes managing emails and customer inquiries, maintaining records, coordinating administrative tasks, handling data entry, updating systems, scheduling, and providing professional customer support through email communication, live chat, text-based responses, and social media platforms. I am skilled in resolving billing and payment discrepancies, processing refunds, managing orders, negotiating payment arrangements, and maintaining positive customer relationships. I am familiar with tools such as Zendesk, Gorgias, Shopify, Athena, ModMed, Slack, and Trainual. I am organized, detail-oriented, adaptable, and comfortable working independently in remote, fast-paced, and target-driven environments. I value clear communication, confidentiality, accuracy, and meeting deadlines. I am open to remote and part-time opportunities and available to work Monday through Friday for 8–10 hours per day.

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A highly motivated, reliable, and detail-oriented Virtual Assistant and Amazon E-commerce Manager with experience in administrative support, customer service, product research, product listing optimization, order processing, and inventory management. Skilled in managing daily business operations, handling customer inquiries, organizing data, and providing efficient solutions to help businesses grow. KEY SKILLS & EXPERTISE Virtual Assistance & Administrative Support Amazon Seller Central Management Amazon Product Research & Sourcing Product Listing Creation & Optimization Order and Inventory Management Customer Service & Email Management Data Entry & Web Research Competitor Analysis Order Tracking & Processing Google Workspace & Microsoft Office Time Management & Organization Problem-Solving & Multitasking WORK EXPERIENCE Virtual Assistant / Amazon E-commerce Manager Managed daily administrative tasks and business operations. Assisted with Amazon Seller Central account management. Conducted product research and competitor analysis. Created and optimized product listings. Monitored inventory, orders, and product performance. Handled customer inquiries and provided professional support. Managed emails, spreadsheets, and business records. Helped improve workflow, productivity, and customer satisfaction.

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Hello there. I am Cynthia Ndegwa. A Creative Strategist and Brand Consultant. For years, I’ve helped brands, from luxury jewelry to wellness startups find their voice and connect meaningfully with their audiences. My background in psychology and communication fuels how I shape stories, launch campaigns, and build communities that feel real and relatable I blend strategic thinking with creative storytelling. Whether it’s crafting a brand voice, designing social media strategies, or analyzing what makes people tick, I focus on creating work that’s not just eye-catching it’s human-centered and purposeful. I believe the best work happens when strategy meets soul. I don’t just execute ideas, I build genuine connections between brands and the people they serve. If you’re looking for someone who cares deeply about impact, clarity, and creativity, I’d love to bring that energy to your team.

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Versatile Virtual Assistant, Customer Support and Sales Representative with over 4 years of experience supporting customers and businesses across telecommunications, SaaS, education and retail. Skilled in email and live chat support, inbound and outbound calls, appointment setting, CRM management, troubleshooting, lead generation and administrative assistance. Proficient in Zendesk, HubSpot and Zoho, with strong communication, problem-solving and multitasking skills. Reliable, adaptable and committed to delivering excellent customer experiences and helping businesses grow.

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Medical Records Coordinator, managing medical billing, claims, HIPAA compliance, and over 150 calls a day. I also work weekends as a Virtual Assistant for a dental practice, handling patient scheduling, outreach, and video onboarding. Before that, I was a Brand Ambassador at a digital bank, guiding customers through account opening and app features. Earlier, I worked remotely as an Office Administrator, managing board packs, minutes, and diaries. I also spent several years as a private tutor, teaching primary school learners in person and over Zoom. My career began in a call centre, where I handled [phone hidden] international customer calls every day.

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Detail-oriented HR and Talent Acquisition Professional with 2+ years’ experience in recruitment support, HR documentation, and employee onboarding within fast-paced, service-oriented environments. Skilled in maintaining accurate HR records, processing applications, and ensuring confidentiality in line with organizational and legal standards. Adept at handling employee communication, preparing personnel files, and supporting compliance and payroll processes. Passionate about contributing to efficient HR operations and fostering positive workplace culture aligned with Organisation service excellence values.

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Results-driven Administrative and Customer Service Professional with experience in virtual assistance, account management, Customer Service, and administrative support across diverse organizations including Autochek Kenya, Sports Kenya, and Receivables Management Services Ltd. Skilled in client relationship management, customer support, data management, and problem resolution, with a proven ability to maintain strong client engagement while ensuring operational efficiency. Demonstrated success in handling customer inquiries, managing accounts, coordinating administrative tasks, and supporting business operations in fast-paced environments. Adept at communication, organization, and multitasking, with strong attention to detail and a commitment to delivering excellent customer experiences. Holds a Bachelor’s Degree in Purchasing and Supplies Management from Meru University of Science and Technology, bringing both academic knowledge and practical experience in administration, customer service, and remote support. Passionate about leveraging digital tools and organizational skills to provide reliable virtual assistant and administrative support to global teams and clients.

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Detail-oriented Operations Administrator and Virtual Assistant with experience in remote support, CRM administration, scheduling, client communication, digital records, data entry, and follow-up. Previously supported high-volume operations at Wiremit (Jun [phone hidden] – Nov [phone hidden]), with previous experience as Virtual Sales Operator at Mediconnect, Virtual Chat Operator at Sevenly Travel, and Administrator & Personal Assistant at Pearl Dental. Proven ability to manage competing priorities independently while maintaining accuracy and confidentiality. Skilled in work-order and schedule coordination, inbox and calendar management, client and supplier communication, quote follow-up, digital filing, and SOP documentation. Strong in CRM platforms, Microsoft 365, database maintenance, reporting support, and invoice and payment follow-up. Quick to learn job-management and accounting platforms, including Tradify and Xero. Organized, proactive, and client-focused, with a track record of maintaining complete, accurate records and providing professional support in fast-paced remote environments. Available for permanent remote work, Monday–Friday, 8:00 a.m. – 5:00 p.m.

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Results-driven professional with over five years of experience spanning payroll, bookkeeping, accounting support, administration, operations, customer service, and data management. Experienced in payroll processing, employee records, reconciliations, invoicing, cash handling, reporting, statutory deductions, and maintaining accurate financial and operational data. Proficient in QuickBooks, Tally, Microsoft Excel, Google Sheets, ERP systems, and other digital business tools. Strong understanding of accounting principles, confidentiality, compliance, and process accuracy, with proven ability to manage competing priorities and meet deadlines. Recognised for attention to detail, reliability, communication, and problem-solving skills, with a strong ability to work independently or collaboratively in remote and international environments.

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Organised, detail-oriented administrative and travel professional with 5+ years in travel and hospitality, including luxury and high-end client service. Hands-on with Sabre GDS and CRM tools to coordinate itineraries and reservations, handle scheduling and booking modifications, and organise client travel documents. Manages client communication by email and phone (75+ calls a day) with strong written and spoken English, and is proficient in Microsoft Office, Google Workspace and email management. Calm and accurate when handling multiple client requests, with a Diploma in Hospitality Management from Kenya Utalii College.

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Detail-oriented remote professional with 5+ years of experience handling high volumes of written communication, verifying information for accuracy, and keeping records organized — including daily work with U.S. police reports, CAD records, and law-enforcement releases in the accident and personal injury space. Skilled at spotting time-sensitive items, routing them to the right people with full context, and checking details before anything is saved or sent on. Works independently and reliably in fully remote roles, learns new systems quickly, and escalates unclear cases rather than guessing.

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Virtual Assistant with hands on experience supporting executives, clients, and teams through calendar and email management, client communication, documentation, task coordination, and digital workflow management. Proficient in Google Workspace, Microsoft Office, CRM and project management tools, with the ability to manage competing priorities, maintain accurate records, coordinate follow-ups, and keep daily operations moving efficiently. Strong in remote communication, administrative problem-solving, and creating structured systems that improve workflow and client support.

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Results-driven Online Business Manager with 7+ years of experience managing and scaling e-commerce brands across Amazon, Shopify and multi-channel marketplaces. Proven expertise in operations management, product launches, team leadership, customer experience, email marketing, and process optimization. Strong record of improving efficiency, increasing revenue and building systems that support long-term growth. Also provided support in Shopify store setup, listing optimization, recruitment coordination, social media management, and business process improvements. E-commerce Operations • Amazon FBA/FBM • Shopify Management • Product Launches • Inventory Control • SOP Development • Team Leadership • Customer Support Management • Email Marketing • Listing Optimization • KPI Reporting • Vendor Coordination • Process Automation • Project Management

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I'm a detail-oriented and dependable Virtual Assistant and Customer Support Specialist with experience of over 2years managing administrative tasks, supporting clients across multiple channels, and keeping day-to-day operations running smoothly. I handle email and calendar management, data entry, scheduling, document preparation, and research, while also resolving customer inquiries via email, chat, and phone with resolved 50+ tickets daily maintaining a 90% satisfaction score,with patience, clarity, and professionalism. I'm proficient in tools such as Google Workspace, Microsoft Office, Zoom, Slack, Trello or Asana, and CRM and helpdesk platforms like Zendesk or Freshdesk. I communicate clearly in writing and in conversation, prioritize well under pressure, and take ownership of problems from first contact through to resolution. Clients and teams can count on me for timely follow-through, accuracy, and a calm, solution-focused approach. I'm known for turning frustrated customers into satisfied ones, streamlining repetitive processes, and being a proactive partner who anticipates needs rather than waiting to be asked. I work independently, adapt quickly to new systems, and treat client confidentiality seriously.

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Customer support and e-commerce professional with 4+ years of experience in customer service, order inquiries, troubleshooting, and account management. Familiar with Shopify and Gorgias, handling customer requests, resolving order-related issues, and maintaining accurate records. Highly organized, detail-oriented, and comfortable coordinating with internal teams, tracking follow-ups, and communicating professionally with customers. A quick learner willing to contribute to order fulfillment, inventory tracking, supplier coordination, and daily e-commerce operations.

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