Virtual Assist/ Medical Biller/Ecommerce Customer Support

Dennis

680/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a results-driven professional with experience in U.S. medical billing, revenue cycle management, payment recovery, collections, e-commerce customer support, and virtual assistance. My experience includes managing emails and customer inquiries, maintaining records, coordinating administrative tasks, handling data entry, updating systems, scheduling, and providing professional customer support. I am skilled in resolving billing and payment discrepancies, processing refunds, managing orders, n...

Top Skills

Customer.io · 3 yearsFreshdesk · 3 yearsIntercom · 3 yearsLiveChat · 3 yearsZendesk · 3 years

Skills & Expertise

Virtual Assistance & Admin

Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
AsanaBeginner
NotionBeginner
Monday.comBeginner
ClickUpBeginner
AirtableBeginner
BasecampBeginner

Specialized Skills

Medical BillingBeginner

Customer Success

ZendeskAdvanced
LiveChatAdvanced
Customer.ioAdvanced
IntercomAdvanced
FreshdeskAdvanced
Live Chat SupportIntermediate
Phone SupportIntermediate
Social Media SupportIntermediate
Help ScoutBeginner
Email SupportBeginner
Ticket ManagementBeginner

E-commerce & Marketplace

ShopifyIntermediate
MagentoIntermediate
eBayIntermediate
Amazon FBAIntermediate
GorgiasIntermediate
Order ProcessingIntermediate
Product Listing OptimizationBeginner
Order FulfillmentBeginner
Product PhotographyBeginner
Marketplace SEOBeginner
DropshippingBeginner
Inventory ManagementBeginner
WordPressBeginner

Work Experience

Medical Biller and Coder/ Ecommerce Customer Support.

OnQ Global

Mar 2023 - Present

Meeting CoordinationLive Chat SupportZendeskMedical BillingPersonal Assistant ServicesCustomer.ioFreshdeskLiveChatPhone SupporteBayTicket ManagementEmail SupportMagentoHelp ScoutGorgiasOrder FulfillmentOrder ProcessingShopifyAmazon FBACalendar ManagementDropshippingTravel PlanningData EntryEmail ManagementAsanaClickUpMonday.comBasecampExecutive Assistant ServicesAirtableNotion

Quick Stats

Age24 years
English LevelFluent
ID VerificationNot verified
Portfolio
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