virtual assistant, Customer support, Executive assistantvirtual assistant, Customer support, Executive assistant
catherine
ID Verified$2,000
per month
($11/hour)
Profile Description
Customer-focused operations professional with 10+ years of experience helping organizations improve customer experiences, streamline business operations, and drive sustainable growth across telecommunications, fintech, internet services, behavioral research, and AI data projects. My experience spans customer support, virtual assistance, business development, CRM management, AI data annotation, and administrative operations. I've worked directly with customers, business partners, and cross-functi...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
AI & Automation
Work Experience
Trade Development Representative
Telkom Kenya
Dec 2024 - Jan 2026
Job Responsibilities:
Drove customer acquisition and revenue growth by executing targeted sales and trade development strategies. Built and maintained strong relationships with business partners, distributors, and customers, improving engagement and retention. Conducted market analysis and competitor research to identify growth opportunities and support strategic decision-making. Collaborated with cross-functional team...
Field Sales Representative
Poa Internet
Sep 2023 - Sep 2024
Job Responsibilities:
Expanded the customer base by acquiring new residential and business clients through consultative selling. Delivered product demonstrations and educated customers on internet solutions, increasing product adoption. Built long-term customer relationships that contributed to improved retention and customer satisfaction. Maintained accurate customer records and sales reports to support operational ef...
Territory Sales Leader
Jamii Telecommunications Limited
Dec 2021 - Jun 2022
Job Responsibilities:
Led and coached a field sales team to improve productivity and overall sales performance. Developed and implemented sales strategies aligned with regional business objectives. Monitored team performance using KPIs and provided coaching to drive continuous improvement. Strengthened customer relationships through proactive account management and service excellence. Produced performance reports that...
Quick Stats
Education
Bachelor's Degree
University of Nairobi
2014 - 2018