catherine

virtual assistant, Customer support, Executive assistant

catherine

2,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Customer-focused operations professional with 10+ years of experience helping organizations improve customer experiences, streamline business operations, and drive sustainable growth across telecommunications, fintech, internet services, behavioral research, and AI data projects. My experience spans customer support, virtual assistance, business development, CRM management, AI data annotation, and administrative operations. I've worked directly with customers, business partners, and cross-functi...

Top Skills

Account Management · <1 yearAPI Integration · <1 yearCalendar Management · <1 yearCalendly · <1 yearCold Calling · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Ticket ManagementBeginner
Customer.ioBeginner
FreshdeskBeginner
ZendeskBeginner
Help ScoutBeginner
LiveChatBeginner

Sales & Business Development

Cold CallingBeginner
Lead GenerationBeginner
Cold Email OutreachBeginner
Account ManagementBeginner
Warm Outreach & Appointment SettingBeginner
Sales PresentationsBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
Executive Assistant ServicesBeginner
Data EntryBeginner
Travel PlanningBeginner
Research & Information GatheringBeginner

AI & Automation

API IntegrationBeginner
Workflow AutomationBeginner
Data LabelingBeginner
Model EvaluationBeginner

Work Experience

Trade Development Representative

Telkom Kenya

Dec 2024 - Jan 2026

Key Achievements:

Drove customer acquisition and revenue growth by executing targeted sales and trade development strategies. Built and maintained strong relationships with business partners, distributors, and customers, improving engagement and retention. Conducted market analysis and competitor research to identify growth opportunities and support strategic decision-making. Collaborated with cross-functional teams to execute product launches, promotional campaigns, and customer engagement initiatives. Prepared accurate sales reports and performance insights, enabling data-driven business decisions. Consistently met and exceeded assigned sales and performance targets.

Phone SupportLive Chat SupportCustomer.ioEmail Support

Field Sales Representative

Poa Internet

Sep 2023 - Sep 2024

Key Achievements:

Expanded the customer base by acquiring new residential and business clients through consultative selling. Delivered product demonstrations and educated customers on internet solutions, increasing product adoption. Built long-term customer relationships that contributed to improved retention and customer satisfaction. Maintained accurate customer records and sales reports to support operational efficiency. Consistently achieved monthly sales targets while delivering exceptional customer service.

Customer.ioEmail SupportPhone SupportLead Generation

Territory Sales Leader

Jamii Telecommunications Limited

Dec 2021 - Jun 2022

Key Achievements:

Led and coached a field sales team to improve productivity and overall sales performance. Developed and implemented sales strategies aligned with regional business objectives. Monitored team performance using KPIs and provided coaching to drive continuous improvement. Strengthened customer relationships through proactive account management and service excellence. Produced performance reports that supported informed business decisions and strategic planning.

Email SupportCustomer.ioLead GenerationFreshdeskPhone Support

Quick Stats

Age32 years
English LevelFluent
ID VerificationNot verified
Portfolio
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Education

Bachelor's Degree

University of Nairobi

2014 - 2018