virtual assistant,customer support specialist

Grace

600/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

I'm a detail-oriented and dependable Virtual Assistant and Customer Support Specialist with experience of over 2years managing administrative tasks, supporting clients across multiple channels, and keeping day-to-day operations running smoothly. I handle email and calendar management, data entry, scheduling, document preparation, and research, while also resolving customer inquiries via email, chat, and phone with resolved 50+ tickets daily maintaining a 90% satisfaction score,with patience, cla...

Top Skills

Calendar Management · 3 yearsCalendly · 3 yearsData Entry · 3 yearsDocument Management · 3 yearsEmail Management · 3 years

Skills & Expertise

AI & Automation

ZapierBeginner
GitHub CopilotBeginner

Content & Writing

Email CopywritingBeginner
CopywritingBeginner

Customer Success

Live Chat SupportIntermediate
Phone SupportIntermediate
Ticket ManagementIntermediate
Email SupportIntermediate
Lead ManagementIntermediate
ZendeskIntermediate
FreshdeskIntermediate
Customer.ioIntermediate
LiveChatIntermediate
CrispIntermediate
Social Media SupportBeginner
Video SupportBeginner
IntercomBeginner
Help ScoutBeginner

Data & Analytics

Excel (Advanced)Intermediate
Google Sheets (Advanced)Intermediate
Google Analytics 4Beginner
Data MiningBeginner
AmplitudeBeginner
SQLBeginner
Data VisualizationBeginner

Virtual Assistance & Admin

Calendar ManagementAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Meeting CoordinationAdvanced
Personal Assistant ServicesAdvanced
Travel PlanningAdvanced
Data EntryAdvanced
Executive Assistant ServicesAdvanced
CalendlyAdvanced
Research & Information GatheringAdvanced

Quick Stats

Age35 years
English LevelFluent
ID VerificationNot verified

Certifications

computer science and mathematics

Education

Bachelor's Degree

JKUAT

2014 - 2018