virtual assistant,customer support specialistvirtual assistant,customer support specialist
Grace
600/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU timezone
$600
per month
($3/hour)
Member since October 2026
Profile Description
I'm a detail-oriented and dependable Virtual Assistant and Customer Support Specialist with experience of over 2years managing administrative tasks, supporting clients across multiple channels, and keeping day-to-day operations running smoothly. I handle email and calendar management, data entry, scheduling, document preparation, and research, while also resolving customer inquiries via email, chat, and phone with resolved 50+ tickets daily maintaining a 90% satisfaction score,with patience, cla...
Top Skills
Calendar Management · 3 yearsCalendly · 3 yearsData Entry · 3 yearsDocument Management · 3 yearsEmail Management · 3 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
AI & Automation
ZapierBeginner
GitHub CopilotBeginner
Content & Writing
Email CopywritingBeginner
CopywritingBeginner
Customer Success
Live Chat SupportIntermediate
Phone SupportIntermediate
Ticket ManagementIntermediate
Email SupportIntermediate
Lead ManagementIntermediate
ZendeskIntermediate
FreshdeskIntermediate
Customer.ioIntermediate
LiveChatIntermediate
CrispIntermediate
Social Media SupportBeginner
Video SupportBeginner
IntercomBeginner
Help ScoutBeginner
Data & Analytics
Excel (Advanced)Intermediate
Google Sheets (Advanced)Intermediate
Google Analytics 4Beginner
Data MiningBeginner
AmplitudeBeginner
SQLBeginner
Data VisualizationBeginner
Virtual Assistance & Admin
Calendar ManagementAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Meeting CoordinationAdvanced
Personal Assistant ServicesAdvanced
Travel PlanningAdvanced
Data EntryAdvanced
Executive Assistant ServicesAdvanced
CalendlyAdvanced
Research & Information GatheringAdvanced
Quick Stats
Age35 years
English LevelFluent
ID VerificationNot verified
Certifications
computer science and mathematics
Education
Bachelor's Degree
JKUAT
2014 - 2018