Margaret

Virtual Assistant Admin Support Customer Service Expert

Margaret

2,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Administrative and Customer Service Professional with experience in virtual assistance, account management, Customer Service, and administrative support across diverse organizations including Autochek Kenya, Sports Kenya, and Receivables Management Services Ltd. Skilled in client relationship management, customer support, data management, and problem resolution, with a proven ability to maintain strong client engagement while ensuring operational efficiency. Demonstrated success i...

Skills & Expertise

Customer Success

ZendeskBeginner
FreshdeskBeginner
LiveChatBeginner

Work Experience

Virtual Assistant

Autochek Kenya

Jul 2025 - Dec 2025

Job Responsibilities:

Maintained High digital records improving on efficiency and Accuracy Improvement on Customer Response time

ZendeskLive Chat SupportFreshdeskEmail Support

Admin Assistant

Sports Kenya

Jan 2024 - Jan 2025

Job Responsibilities:

Improved Documents organisation and administrative efficiency within the office. Supported Successful coordination of meetings within the office.

Phone SupportLiveChatEmail Support

Customer Service Agent

Receivables Management Services

Sep 2021 - Jan 2024

Job Responsibilities:

Consistently met the Customer Service targets and debt recovery targets Strengthened Customer Service through professional problem solving and communication

Phone SupportLiveChatEmail Support

Quick Stats

Age31 years
GenderFemale
English LevelFluent
ID VerificationNot verified