Esther

HR& RECRUITMENT ASSOCIATE

Esther

650/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented HR and Talent Acquisition Professional with 2+ years’ experience in recruitment support, HR documentation, and employee onboarding within fast-paced, service-oriented environments. Skilled in maintaining accurate HR records, processing applications, and ensuring confidentiality in line with organizational and legal standards. Adept at handling employee communication, preparing personnel files, and supporting compliance and payroll processes. Passionate about contributing to effic...

Skills & Expertise

Specialized Skills

Customer Success

Finance & Accounting

Work Experience

HR & Recruitment Associate

BPOSeats

Jun 2024 - Present

Job Responsibilities:

Maintained accurate and up-to-date employee records and digital files in the HR systems(HQZen), in line with company policy and labour law compliance. - Processed onboarding, contract renewals, and termination documentation while ensuring complete and verified data entry within set deadlines. - Supported HR operations including leave tracking, and compliance reporting to management. - Monitored da...

RecruitmentEmployee RelationsPayroll ProcessingTicket ManagementEmail Support

Contact Center Agent

SHIPBOX LIMITED

Feb 2023 - Apr 2024

Job Responsibilities:

Calling clients and confirming their online orders - Respond promptly and professionally to customer inquiries and complaints via phone and social media addressing account and order - related issues in line with SOPs. - Provide product and service information to customers, guiding them through available options and solutions. - Maintain a positive attitude and a desire to promptly resolve potentia...

Phone SupportLive Chat SupportVideo Support

Customer Service executive

Sydd Travel Agency

Jan 2022 - Jan 2023

Job Responsibilities:

Coordinated travel arrangements, visa processing, and accommodation bookings for individual and corporate clients. Communicated with clients to understand immigration and documentation requirements. Managed client itineraries, ensured timely submission of documents, and liaised with authorities for visa and travel approvals. Provided administrative support for group travel logistics and last-mi...

Quick Stats

Age27 years
GenderFemale
English LevelFluent
ID VerificationNot verified

Certifications

Technical recruiting
Talent sourcing