simon

Administrative Assistant | Travel Reservations & Client Supp

simon

950/mo
Mombasa, Kenya
Looking for Full-time
9 hours/day
Availability: US / EU / Asia timezone

Profile Description

Organised, detail-oriented administrative and travel professional with 5+ years in travel and hospitality, including luxury and high-end client service. Hands-on with Sabre GDS and CRM tools to coordinate itineraries and reservations, handle scheduling and booking modifications, and organise client travel documents. Manages client communication by email and phone (75+ calls a day) with strong written and spoken English, and is proficient in Microsoft Office, Google Workspace and email management...

Top Skills

Basecamp · 4 yearsCalendar Management · 4 yearsCalendly · 4 yearsCustomer.io · 4 yearsData Entry · 4 years

Skills & Expertise

Virtual Assistance & Admin

Calendar ManagementAdvanced
Travel PlanningAdvanced
Data EntryAdvanced
Executive Assistant ServicesAdvanced
Research & Information GatheringAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Meeting CoordinationAdvanced
Personal Assistant ServicesAdvanced
CalendlyAdvanced
BasecampAdvanced
AsanaBeginner
NotionBeginner
TrelloBeginner
AirtableBeginner
LinearBeginner
CodaBeginner
JiraBeginner
ClickUpBeginner
Monday.comBeginner

Customer Success

Live Chat SupportAdvanced
Phone SupportAdvanced
Social Media SupportAdvanced
Ticket ManagementAdvanced
Lead ManagementAdvanced
Technical SupportAdvanced
Video SupportAdvanced
Email SupportAdvanced
ZendeskAdvanced
LiveChatAdvanced
FreshdeskAdvanced
Customer.ioAdvanced
IntercomAdvanced
CrispBeginner
Help ScoutBeginner

Work Experience

Travel Adviser

Skylux Travel

Aug 2025 - Present

Job Responsibilities:

Respond to client enquiries and prepare quotations, then book domestic and international flights using Sabre GDS and CRM tools; close 5+ bookings weekly and consistently meet targets. • Handle booking modifications, organise client travel documents and follow up proactively on pending bookings, keeping accurate CRM records so every request is tracked through to completion. • Coordinate group booki...

Travel PlanningData EntryCalendar ManagementExecutive Assistant ServicesDocument ManagementCalendlyPersonal Assistant ServicesEmail ManagementPhone SupportResearch & Information Gathering

Quick Stats

Age29 years
English LevelFluent
ID VerificationNot verified

Certifications

AI Training Hackathon, Kanz AI / LAU Academy of Continuing Education

Education

Bachelor's Degree

Kenya Utalii College

2016 - 2019