virtual assistant, customer support,data entry,operations

Flavia

1,200/mo
kampala, Uganda
Looking for Full-time
9 hours/day
Availability: US timezone

Profile Description

Virtual Assistant with hands on experience supporting executives, clients, and teams through calendar and email management, client communication, documentation, task coordination, and digital workflow management. Proficient in Google Workspace, Microsoft Office, CRM and project management tools, with the ability to manage competing priorities, maintain accurate records, coordinate follow-ups, and keep daily operations moving efficiently. Strong in remote communication, administrative problem-sol...

Top Skills

Adobe XD · <1 yearAirbnb · <1 yearAmazon FBA · <1 yearCalendar Management · <1 yearCalendly · <1 year

Skills & Expertise

AI & Automation

HeyGenBeginner
MidjourneyBeginner
GitHub CopilotBeginner
ZapierBeginner
Workflow AutomationBeginner

Customer Success

Email SupportBeginner
Live Chat SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
Lead ManagementBeginner
ZendeskBeginner
FreshdeskBeginner
LiveChatBeginner
IntercomBeginner

Data & Analytics

Google Sheets (Advanced)Beginner
Excel (Advanced)Beginner

Design & Creative

Adobe XDBeginner
CanvaBeginner
Presentation DesignBeginner
Social Media GraphicsBeginner
YouTube OptimizationBeginner

E-commerce & Marketplace

ShopifyBeginner
Amazon FBABeginner
GumroadBeginner
Order FulfillmentBeginner
Order ProcessingBeginner

Human Resources

RecruitmentBeginner
TimekeepingBeginner
SOP WritingBeginner
HR ManagementBeginner

Real Estate Operations

AirbnbBeginner

Specialized Skills

OnboardingBeginner
Online Course CreationBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
CalendlyBeginner
Personal Assistant ServicesBeginner
Meeting CoordinationBeginner
Document ManagementBeginner
Email ManagementBeginner

Work Experience

Remote Operations & Customer Support |

EduBloom Technologies

Feb 2026 - Present

Key Achievements:

Sustained consistent, professional communication across 30+ weekly client inquiries, maintaining strong response quality across email, chat, and CRM channels. Tracked recurring customer issues and fed insights into reporting, directly supporting process improvement decisions. Kept CRM records and documentation fully current, giving the team reliable access to accurate customer history at all times.

Workflow AutomationEmail SupportZendeskLive Chat SupportFreshdesk

project assistant

palms construction

Jan 2024 - Dec 2025

Key Achievements:

Coordinated communication and scheduling across five concurrent projects without breakdowns between project managers and stakeholders. Brought procurement and vendor documentation to a high level of accuracy, reducing errors in quotations and supplier records. Organized 70+ business documents and contracts into a system that measurably improved retrieval speed and day to day workflow.

Email SupportLead ManagementWorkflow AutomationGoogle Sheets (Advanced)Document ManagementResearch & Information GatheringCalendar ManagementMeeting Coordination

administrative virtual assistant

Newdawn Outreach

Mar 2020 - Oct 2023

Key Achievements:

Ran 10+ monthly meetings and executive calendars without scheduling conflicts across distributed remote teams. Brought order to a high volume inbox 20+ weekly emails, ensuring timely responses and zero missed follow ups. Built a reliable digital filing and documentation system that leadership depended on for travel and meeting logistics.

Calendar ManagementResearch & Information GatheringTravel PlanningDocument ManagementExecutive Assistant ServicesPersonal Assistant ServicesEmail ManagementSOP WritingTimekeepingPresentation DesignEmail SupportMeeting CoordinationExcel (Advanced)Live Chat SupportWorkflow Automation

Quick Stats

Age38 years
English LevelFluent
ID VerificationNot verified
Portfolio
🔒

Certifications

google project management