Tsitsi

Virtual assistant

Tsitsi

800/mo
Johannesburg, South Africa
Looking for Full-time
9 hours/day
Availability: US / EU timezone

Profile Description

Detail-oriented Operations Administrator and Virtual Assistant with experience in remote support, CRM administration, scheduling, client communication, digital records, data entry, and follow-up. Previously supported high-volume operations at Wiremit (Jun 2025 – Nov 2025), with previous experience as Virtual Sales Operator at Mediconnect, Virtual Chat Operator at Sevenly Travel, and Administrator & Personal Assistant at Pearl Dental. Proven ability to manage competing priorities independently w...

Top Skills

Apollo.io · 3 yearsAsana · 3 yearsCalendar Management · 3 yearsData Entry · 3 yearsDocument Management · 3 years

Skills & Expertise

Customer Success

Phone SupportAdvanced
Live Chat SupportAdvanced
Social Media SupportAdvanced
Ticket ManagementAdvanced
Email SupportAdvanced
Lead ManagementAdvanced
ZendeskAdvanced
FreshdeskAdvanced
LiveChatAdvanced
Technical SupportAdvanced
Video SupportAdvanced

Virtual Assistance & Admin

Calendar ManagementAdvanced
Data EntryAdvanced
Travel PlanningAdvanced
Executive Assistant ServicesAdvanced
Personal Assistant ServicesAdvanced
Meeting CoordinationAdvanced
Document ManagementAdvanced
Email ManagementAdvanced
AsanaAdvanced
NotionAdvanced
TrelloAdvanced
CalendlyIntermediate
Monday.comBeginner

Specialized Skills

Language TeachingAdvanced
Telehealth SupportIntermediate

Sales & Business Development

Lead GenerationAdvanced
Apollo.ioAdvanced
ZoomInfoAdvanced
Cold Email OutreachIntermediate
Cold CallingIntermediate
Zoho CRMBeginner

Work Experience

Chat operator

Sevenly travel

Nov 2024 - Feb 2025

Job Responsibilities:

Handled multiple live chats, booking assistance, itinerary changes and general enquiries while maintaining detailed CRM records. Categorized urgent requests, escalated issues appropriately and contributed best practices for efficient remote support workflows.

Phone SupportLive Chat SupportLead ManagementEmail SupportLiveChatCold CallingCold Email OutreachZendeskTechnical SupportData Entry

Administrator and personal assistant

Pearl dental

Nov 2019 - Nov 2020

Job Responsibilities:

Managed calendars, appointments, email and phone enquiries, correspondence, reports and confidential filing. Coordinated communication among staff, patients and vendors, followed up outstanding tasks and improved office procedures using digital tools

Phone SupportEmail SupportFreshdeskZendeskTechnical SupportTicket ManagementCalendar ManagementTelehealth SupportTrelloNotion

Quick Stats

Age26 years
English LevelFluent
ID VerificationNot verified