Sydney

E-commerce Operations Virtual Assistant

Sydney

900/mo
Nairobi, Kenya
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer support and e-commerce professional with 4+ years of experience in customer service, order inquiries, troubleshooting, and account management. Familiar with Shopify and Gorgias, handling customer requests, resolving order-related issues, and maintaining accurate records. Highly organized, detail-oriented, and comfortable coordinating with internal teams, tracking follow-ups, and communicating professionally with customers. A quick learner willing to contribute to order fulfillment, inve...

Top Skills

Calendar Management · 4 yearsCalendly · 4 yearsData Entry · 4 yearsDocument Management · 4 yearsEmail Management · 4 years

Skills & Expertise

E-commerce & Marketplace

Order ProcessingAdvanced
Order FulfillmentAdvanced
Inventory ManagementAdvanced
ShopifyAdvanced
WooCommerceAdvanced
eBayAdvanced
GorgiasAdvanced
Amazon Seller CentralIntermediate

Virtual Assistance & Admin

Calendar ManagementAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Data EntryAdvanced
CalendlyAdvanced
Research & Information GatheringAdvanced
ClickUpAdvanced
Travel PlanningIntermediate
Monday.comIntermediate
JiraBeginner

Customer Success

Live Chat SupportAdvanced
Phone SupportAdvanced
Ticket ManagementAdvanced
Email SupportAdvanced
Technical SupportAdvanced
LiveChatAdvanced
Social Media SupportAdvanced
Video SupportAdvanced
ZendeskAdvanced
Lead ManagementIntermediate
FreshdeskIntermediate
Customer.ioIntermediate

Work Experience

E-commerce customer service specialist

AT&T

Jun 2024 - Jul 2025

Key Achievements:

-Supported customers with order inquiries, billing issues, service troubleshooting, and account updates. -Used Shopify and Gorgias to support e-commerce customer inquiries involving products and orders. -Achieved an 81% resolution rate, 81% retention rate, and 91% customer satisfaction score. -Coordinated with internal teams to resolve customer issues and maintain accurate records.

ShopifyOrder ProcessingInventory ManagementEmail ManagementOrder FulfillmentCalendar ManagementGorgiaseBay

INDEPENDENT TRAVEL MANAGER

ASAP Tickets (E-COMMERCE)

Mar 2022 - Aug 2023

Key Achievements:

-Managed customer inquiries related to travel reservations, itinerary changes, and booking issues. -Used Sabre, Galileo, Apollo, and Kayak to support reservation management and customer requests. -Maintained accurate booking information and communicated updates to customers. -Resolved time-sensitive issues while balancing customer service and sales responsibilities.

Calendar ManagementTravel PlanningDocument ManagementInventory ManagementEmail ManagementOrder Fulfillment

Quick Stats

Age28 years
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationNot verified

Certifications

CERTIFICATE IN CUSTOMER SERVICE SPECIALIST TRAINING- AT&T

Education

Certificate

NKUMBA UNIVERSITY

2018 - 2020