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Certified Digital Customer Service professional with a Diploma in Supply Chain Management and over 3 years of experience in customer care, risk compliance, and supervisory roles. I specialize in digital communication, customer retention, and turning complex or escalated situations into positive brand experiences. With proven skills in CRM ticketing, structured feedback reporting, and team coordination, I bring a calm, problem-solving mindset and a genuine commitment to protecting and enhancing brand reputation.

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Work Preferences Preferred Roles: Digital Marketer, Social Media Manager, Digital Executive Specialist, Web Developer, or Business Development Executive. Employment Type: Full-time (onsite, remote, or hybrid). Preferred Location: Open to opportunities in Kenya or internationally. Work Environment: Collaborative, innovative, and growth-driven teams where creativity, performance, and leadership are valued. Availability: Immediate. Professional Summary I’m a dynamic and results-oriented professional with proven experience in digital marketing, social media management, web development, and business growth strategy. Over the past several years, I’ve successfully led campaigns that significantly increased online engagement, brand visibility, and customer conversions. My expertise spans strategic planning, content creation, analytics, and cross-platform marketing, with a strong foundation in graphic design, branding, and customer success. With a background in Public Administration and Leadership, I combine analytical and creative thinking to deliver solutions that drive measurable business results. I am passionate about using digital tools to connect brands with their audiences, optimize performance, and build sustainable growth. Adaptable, innovative, and driven, I’m ready to contribute to organizations that value excellence, innovation, and long-term impact.

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Resourceful customer service and administrative professional with experience supporting sales, recruitment, and operations in fast-paced and remote environments. Strong communicator skilled in candidate sourcing, CRM use, multitasking, and process organization, excels at managing priorities, resolving customer needs, and enhancing team efficiency.

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Account Manager with over 8yrs of experience selling IT solutions from cloud solutions, managed services and hardware and software. My background includes working with leading technology and telecommunications organizations, where I have successfully generated new business, managed strategic accounts, and consistently exceeded sales targets. Known for my consultative sales approach, strong communication skills, and customer-first mindset, I excel at identifying business challenges, building trusted relationships, and delivering solutions that create long-term value for customers and employers alike. I have experience working with Freshdesk, Power BI, Google suite, Microsoft Suite, Microsoft Dynamics 365 and Partnerview.

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5 yrs, 3 CRMs, 40% faster sales cycles. I build email systems that generate, nurture qualified leads

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Detail-oriented professional with experience in B2B sales, account management, virtual assistance, and administrative support. Currently working as a Sales Consultant for an Oracle NetSuite partner, supporting the sales process through lead generation, client discovery, proposal preparation, meeting coordination, and follow-ups. Previously managed a portfolio of over a thousand sellers at Lazada Philippines, assisting with campaign participation, monitoring account performance, and maintaining seller relationships. These roles have strengthened my ability to understand client needs, communicate clearly, and manage competing priorities. My background also includes email management, online research, record maintenance, reporting, and content creation. I use Microsoft Office, Google Workspace, Oracle NetSuite, Canva, and AI productivity tools to organize information and complete tasks efficiently. With a BSBA in Marketing Management earned with Latin honors, I bring a strong business foundation, attention to detail, and a willingness to learn new systems. I aim to provide dependable support that keeps daily operations organized and helps teams stay on top of deadlines and client commitments.

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Executive Virtual Assistant, Onboarding Specialist, and Business Development professional with 8+ years' experience in partnerships, operations, and recruitment/onboarding at a fast-paced telecommunications company, plus current, hands-on experience providing executive support (inbox, calendar, and day-to-day administration) to a business owner. Recruited and onboarded 100+ partners, managed client/partner accounts, and coordinated cross-functionally across teams. Reliable, discreet, and quick to learn new tools and systems.

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Experienced Social Media Manager and Facebook Ads Specialist with 14 years of digital marketing experience, including 7 years managing paid Facebook advertising campaigns through Meta Ads Manager. Skilled in social media management, content creation, audience targeting, lead generation, campaign optimization, and brand development. Proficient in Canva, Adobe Photoshop, CapCut, Meta Business Suite, and AI-powered tools. FACEBOOK ADS & SOCIAL MEDIA MANAGER [phone hidden] - Present) - Managed campaigns focused on Lead Generation, Messages, Engagement, Traffic, and Sales. - Developed ad creatives and strategies to reach target audiences. - Monitored campaign performance and evaluated advertising results. - Used Facebook Ads to generateleads, increase brand awareness, and support business growth. SKILLS: - Facebook Ads Manager - Campaign Setup & Optimization - Audience Targeting & Lead Generation - Social Media Management - Content Creation & Social Media Strategy - Facebook Page Management & Community Engagement

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Fraud and risk professional with a BA in Criminology (Law major) and over three years of banking experience at Nedbank, covering fraud investigation, AML/KYC compliance, and client-facing contact centre work. Skilled at spotting suspicious activity, verifying identities, and resolving high-pressure cases accurately and in line with regulatory requirements. Certified in Fraud Examination Fundamentals, AML Principles, and Cybersecurity Fundamentals (UCT). Also brings leadership experience from directing a learning centre for eight years and current client advisory experience as a Financial Advisor at Old Mutual.

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I am a Virtual Assistant with over 15 years of experience, which, in Internet years, basically makes me a seasoned pioneer of the digital frontier. My professional philosophy is simple: I am deeply invested in my clients' success because when you shine, I win. I don't just handle tasks; I bring a sense of calm and order to the daily chaos, ensuring my clients have the breathing room they need to truly succeed. Whether I’m diving into paralegal research, hunting down high-quality prospects through lead generation, or masterfully navigating the ever-changing world of social media management, I bring a unique blend of technical grit and human connection to the table. I’ve spent over a decade sharpening my skills in technical support, customer service, and strategic planning, allowing me to bridge the gap between complex problem-solving and seamless client relationship management. With an educational background in Medical Technology, I possess a natural eye for detail and a diagnostic approach to business challenges. I identify the pain points and apply the right solutions before they become symptoms. If you’re looking for a partner who learns as fast as she executes and treats your business goals like her own, let’s build something successful together.

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Results-driven professional with over 10 years of BPO experience and 5 years of remote healthcare experience. Skilled in patient coordination, appointment scheduling, customer service, recruitment, credentialing, insurance eligibility and benefits verification, and administrative support. Experienced in assisting US-based healthcare clients, patients, seniors, and caregivers while managing high-volume tasks in a remote work environment. Adaptable, detail-oriented, and committed to delivering excellent patient and customer experiences.

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I'm an Account-, Customer Success-, or Relationship Management with 10+ years Experience over multiple industries

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I bring over five years of experience in sales operations, resort management, customer service, and digital marketing. My background includes managing daily operations, monitoring sales performance, coordinating payroll, handling customer inquiries and bookings, and creating social media campaigns to support business growth. I also helped grow a YouTube channel to over 50,000 subscribers and am developing my expertise in sales funnel design, lead generation, and conversion copywriting. What makes me a strong candidate is my combination of practical business experience, attention to detail, creativity, and willingness to learn. I am committed to helping businesses improve their operations, build customer relationships, and achieve their goals.

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Virtual Assistant and Executive Support Specialist with 4+ years of combined experience in administrative operations, executive assistance, sales, and client support. Skilled in managing schedules, coordinating tasks, handling confidential information, maintaining digital records, and streamlining workflows. Tech-savvy, detail-oriented, proactive, and quick to adapt to new tools and processes.

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Experienced sales and customer service professional with 10+ years of customer-facing experience and 4+ years in outbound sales, cold calling, appointment setting, lead qualification, follow-up, objection handling, and closing. Skilled in working with U.S. prospects, managing CRM pipelines, building rapport, and consistently moving leads toward the next step.

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B2B Sales and Lead Generation professional with over 10 years of experience in sales, business development and commercial operations. Experienced in sourcing and researching B2B prospects, defining and applying Ideal Customer Profiles (ICP), identifying decision-makers, qualifying leads and managing sales pipelines. Hands-on experience with [link hidden], HubSpot CRM, LinkedIn prospecting, personalised email outreach and CRM data management. Successfully improved lead-to-opportunity conversion from 25% to 52% through structured lead qualification and reduced non-ICP leads from 30% to 12%. Highly organised, analytical and detail-oriented, with a strong understanding of B2B sales processes and international prospecting.

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I am a highly organised and results-driven professional with experience in customer service, virtual assistance, sales, client relationship management and business operations. Through my experience as a Customer Service Agent, Independent Sales Agent and Founder of Beauty by Excel Studio, I have developed strong communication, problem-solving, administrative and multitasking skills. I am experienced in managing customer enquiries, handling bookings, coordinating appointments, maintaining records, processing payments, resolving complaints and ensuring excellent client experiences. I am comfortable working independently, learning new digital tools and managing multiple responsibilities in fast-paced environments. I am seeking a remote opportunity where I can contribute my skills, provide exceptional support and grow professionally.

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Customer-focused operations professional with 10+ years of experience helping organizations improve customer experiences, streamline business operations, and drive sustainable growth across telecommunications, fintech, internet services, behavioral research, and AI data projects. My experience spans customer support, virtual assistance, business development, CRM management, AI data annotation, and administrative operations. I've worked directly with customers, business partners, and cross-functional teams to resolve complex issues, optimize processes, and deliver measurable results while maintaining high standards of accuracy and service. I thrive in fast-paced, remote-first environments where adaptability, ownership, and clear communication are essential. Whether managing executive schedules, supporting customers across multiple channels, evaluating AI outputs, or coordinating operational workflows, I bring a proactive mindset, strong attention to detail, and a commitment to delivering reliable, high-quality work. I am now seeking opportunities where I can leverage my customer-centric approach, operational expertise, and analytical skills to help teams improve efficiency, strengthen customer relationships, and contribute to long-term business success.

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A customer-focused and detail-oriented professional with experience in sales, customer service, and administrative support. Skilled in customer relationship management, product promotion, communication, record keeping, and daily operational support. Experienced as a Sales Associate at Fresh Life, with additional Virtual Assistant training through the ALX program in [phone hidden]. Highly organized, dependable, and adaptable, with strong problem-solving and teamwork abilities. Committed to maintaining high standards of cleanliness, accuracy, accountability, and customer satisfaction while contributing to efficient branch operations and business growth.

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I am a business development, strategic partnerships and commercial management professional with over 16 years of experience across tourism, hospitality, telecommunications, sales, marketing, public relations, customer service, media and community development. My career has involved senior management, business development, strategic relationship management, commercial operations, stakeholder engagement and business growth. I have held leadership positions, including Founder and CEO of Explore Elite Africa, Chief Commercial Director and Board Director at Pula Models Botswana, and Executive Manager supporting Pastor Jhustin Hall Ministry's international tour and career activities. My professional experience also includes: Business Development & Partnerships: Identifying opportunities, developing proposals, building strategic relationships and securing commercial partnerships. Tourism & Hospitality: Front-of-house management, guest relations, hotel sales, safari operations and tourism experiences. Telecommunications: Customer service, sales campaigns, outbound calling, customer retention and eSIM campaigns at Orange Botswana. Marketing & Communications: Public relations, brand development, media engagement, events and stakeholder relations. Leadership & Management: Team coordination, project management, commercial strategy and operational support. Digital Innovation: Developing skills in CRM systems, HubSpot, Salesforce, workflow automation, AI tools and digital business development. I hold an Associate Degree in Media (Radio and Television), a 120-hour TEFL certificate, and have professional-level German language skills alongside English and Setswana. My professional strength lies in connecting people, businesses and opportunities, building strategic partnerships, and turning ideas into initiatives that create commercial and social impact.

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