Digital Customer Service

Brian

ID Verified
980/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: Asia timezone

Profile Description

Certified Digital Customer Service professional with a Diploma in Supply Chain Management and over 3 years of experience in customer care, risk compliance, and supervisory roles. I specialize in digital communication, customer retention, and turning complex or escalated situations into positive brand experiences. With proven skills in CRM ticketing, structured feedback reporting, and team coordination, I bring a calm, problem-solving mindset and a genuine commitment to protecting and enhancing b...

Top Skills

Freshdesk · <1 yearIntercom · <1 yearLead Management · <1 yearNegotiation · <1 yearSales Funnel Management · <1 year

Skills & Expertise

Customer Success

Lead ManagementBeginner
Ticket ManagementBeginner
Technical SupportBeginner
ZendeskBeginner
IntercomBeginner
FreshdeskBeginner

Data & Analytics

Statistical AnalysisBeginner

Sales & Business Development

NegotiationBeginner
Sales PresentationsBeginner
Sales Funnel ManagementBeginner
ZoomInfoBeginner

Work Experience

Risk and Compliance Department

Carefour Kenya

Feb 2022 - Dec 2025

Key Achievements:

Achieving the Organisation set goals. Was able to supervise over 50 collegues whom were under my instructions and this project was a success since we achieved the goals at the exact set time.

Lead ManagementTechnical SupportTicket ManagementNegotiationZendeskSales PresentationsZoomInfo

Quick Stats

Age29 years
English LevelFluent
ID VerificationVerified
Portfolio
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Education

Associate's Degree

Riftvalley Technical Training Institute

2019 - 2021