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Customer Service and Virtual Support Specialist with over 5 years of experience across fintech, e-commerce, and collections. I handle customer inquiries by live chat, email, and phone with clear, professional communication, while meeting service level and quality targets. My background includes order management, billing support, refunds and returns, account verification, and accurate record-keeping in CRM systems such as Zendesk and Salesforce, plus hands-on Shopify experience with e-commerce stores. I`m detail-oriented, a strong problem-solver, and used to working independently in a remote setup with reliable internet and power backup.

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Organized Virtual Assistant with 2+ years experience at Ultra Chem in data entry, scheduling, email and calendar management. Skilled in Excel, HubSpot, Zendesk and ERP. Achieved 98% on-time delivery. Reliable, fast and detail-oriented.

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I am a Financial Accountant with 10+ years of experience across accounting, bookkeeping, financial reporting, reconciliations, budgeting, financial analysis and business support. My strength is bringing accuracy, structure and insight to financial information. From managing General Ledger, AP/AR, month-end close and reconciliation to analyzing budget, costs and Variances. I focus on Making finance more efficient and decision-focused. I’m passionate about using Excel, ERP/accounting systems, data analysis AI and automation to simplify repetitive tasks, improve reporting and create better financial processes. I’m currently open to remote, hybrid, in-person and international opportunities in financial accounting, Bookkeeping, Finance analysis, financial reporting and Data Analysis. What I Bring: 1. Financial Accuracy & Strong attention to details. 2. General ledger, AR/AP & Reconciliations. 3. Financial reporting & a 10-day cycle month-end closer. 4. Budgeting, forecasting and Variance analysis. 5. Advance Excel, Power BI, Tableau, SQL and Financial data analysis. 6. ERP/QuickBooks Online, Xero, Microsoft Dynamic Nav &T24. 7. Process Improvement, AI and Automation. 8. Reliable independent and collaborative.

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Customer service professional with experience in hotel front office operations and e-commerce customer support. Skilled in handling customer inquiries, reservations, billing, complaints, email communication, record management, and daily reports. Proficient in using online systems and Microsoft Excel, with strong communication, organization, and problem-solving skills. Adaptable, detail-oriented, and committed to providing professional customer service while supporting smooth daily operations.

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I prefer a customer service or callback role where I can communicate with customers by phone, follow up on enquiries, resolve concerns, maintain accurate records, and help create a positive customer experience. I work best in a supportive, team-oriented environment with clear goals and opportunities to grow.

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I am a highly organised and results-driven professional with experience in customer service, virtual assistance, sales, client relationship management and business operations. Through my experience as a Customer Service Agent, Independent Sales Agent and Founder of Beauty by Excel Studio, I have developed strong communication, problem-solving, administrative and multitasking skills. I am experienced in managing customer enquiries, handling bookings, coordinating appointments, maintaining records, processing payments, resolving complaints and ensuring excellent client experiences. I am comfortable working independently, learning new digital tools and managing multiple responsibilities in fast-paced environments. I am seeking a remote opportunity where I can contribute my skills, provide exceptional support and grow professionally.

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Versatile Customer Support, AI & Information Technology Specialist with experience supporting remote clients through customer service, technical assistance, AI evaluation, data annotation, digital operations, and administrative support projects. Skilled in resolving customer inquiries, managing digital workflows, analyzing information, improving data quality, and delivering accurate results in fast-paced environments. Experienced in customer experience management, AI model evaluation, data labeling, quality assurance, prompt testing, research, technical documentation, and e-commerce support**. Proficient in Python, SQL, Excel, web technologies, Microsoft 365, Google Workspace, and AI-powered productivity tools. Strong ability to quickly learn new platforms, follow complex guidelines, and work independently while maintaining high standards of accuracy and professionalism. Recognized for excellent communication, problem-solving ability, attention to detail, and adaptability across customer support, AI training, technical support, business operations, and technology-focused freelance projects. Adept at collaborating with global teams and delivering reliable solutions that improve customer satisfaction, operational efficiency, and project outcomes.

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Customer-focused operations professional with 10+ years of experience helping organizations improve customer experiences, streamline business operations, and drive sustainable growth across telecommunications, fintech, internet services, behavioral research, and AI data projects. My experience spans customer support, virtual assistance, business development, CRM management, AI data annotation, and administrative operations. I've worked directly with customers, business partners, and cross-functional teams to resolve complex issues, optimize processes, and deliver measurable results while maintaining high standards of accuracy and service. I thrive in fast-paced, remote-first environments where adaptability, ownership, and clear communication are essential. Whether managing executive schedules, supporting customers across multiple channels, evaluating AI outputs, or coordinating operational workflows, I bring a proactive mindset, strong attention to detail, and a commitment to delivering reliable, high-quality work. I am now seeking opportunities where I can leverage my customer-centric approach, operational expertise, and analytical skills to help teams improve efficiency, strengthen customer relationships, and contribute to long-term business success.

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I am a results-driven professional with experience in U.S. medical billing, revenue cycle management, payment recovery, collections, e-commerce customer support, and virtual assistance. My experience includes managing emails and customer inquiries, maintaining records, coordinating administrative tasks, handling data entry, updating systems, scheduling, and providing professional customer support through email communication, live chat, text-based responses, and social media platforms. I am skilled in resolving billing and payment discrepancies, processing refunds, managing orders, negotiating payment arrangements, and maintaining positive customer relationships. I am familiar with tools such as Zendesk, Gorgias, Shopify, Athena, ModMed, Slack, and Trainual. I am organized, detail-oriented, adaptable, and comfortable working independently in remote, fast-paced, and target-driven environments. I value clear communication, confidentiality, accuracy, and meeting deadlines. I am open to remote and part-time opportunities and available to work Monday through Friday for 8–10 hours per day.

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Versatile Virtual Assistant, Customer Support and Sales Representative with over 4 years of experience supporting customers and businesses across telecommunications, SaaS, education and retail. Skilled in email and live chat support, inbound and outbound calls, appointment setting, CRM management, troubleshooting, lead generation and administrative assistance. Proficient in Zendesk, HubSpot and Zoho, with strong communication, problem-solving and multitasking skills. Reliable, adaptable and committed to delivering excellent customer experiences and helping businesses grow.

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Organised, detail-oriented administrative and travel professional with 5+ years in travel and hospitality, including luxury and high-end client service. Hands-on with Sabre GDS and CRM tools to coordinate itineraries and reservations, handle scheduling and booking modifications, and organise client travel documents. Manages client communication by email and phone (75+ calls a day) with strong written and spoken English, and is proficient in Microsoft Office, Google Workspace and email management. Calm and accurate when handling multiple client requests, with a Diploma in Hospitality Management from Kenya Utalii College.

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I'm a detail-oriented and dependable Virtual Assistant and Customer Support Specialist with experience of over 2years managing administrative tasks, supporting clients across multiple channels, and keeping day-to-day operations running smoothly. I handle email and calendar management, data entry, scheduling, document preparation, and research, while also resolving customer inquiries via email, chat, and phone with resolved 50+ tickets daily maintaining a 90% satisfaction score,with patience, clarity, and professionalism. I'm proficient in tools such as Google Workspace, Microsoft Office, Zoom, Slack, Trello or Asana, and CRM and helpdesk platforms like Zendesk or Freshdesk. I communicate clearly in writing and in conversation, prioritize well under pressure, and take ownership of problems from first contact through to resolution. Clients and teams can count on me for timely follow-through, accuracy, and a calm, solution-focused approach. I'm known for turning frustrated customers into satisfied ones, streamlining repetitive processes, and being a proactive partner who anticipates needs rather than waiting to be asked. I work independently, adapt quickly to new systems, and treat client confidentiality seriously.

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Customer support and e-commerce professional with 4+ years of experience in customer service, order inquiries, troubleshooting, and account management. Familiar with Shopify and Gorgias, handling customer requests, resolving order-related issues, and maintaining accurate records. Highly organized, detail-oriented, and comfortable coordinating with internal teams, tracking follow-ups, and communicating professionally with customers. A quick learner willing to contribute to order fulfillment, inventory tracking, supplier coordination, and daily e-commerce operations.

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Hello! I'm Allan Barasa, a dedicated Customer Support Specialist based in Nairobi, Kenya (GMT+3). I have 2+ years of experience providing remote customer support for international clients across US, UK, and AU time zones. I specialize in Email Support, Live Chat, and Social Media Management - replying to customer inquiries professionally, resolving complaints with empathy, and escalating issues when needed. What makes me different: - Fluent English (written & spoken) + Native Swahili - Experienced with Zendesk, Intercom, Gmail, Shopify, Meta Business Suite - Fast response time, organized, and reliable during working hours - Available for US time zones (Night shift Kenya time = Day shift US) - 8 hours/day, Full-time, Immediate start I enjoy helping people, listening to their needs, and finding practical solutions. Good customer service starts with patience, empathy, and clear communication - that's what I bring to every conversation. Let's connect - I'm ready to help your business grow!

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A reliable, and self-motivated individual seeking an opportunity in Housekeeping and Accommodation. Possess good knowledge of cleaning procedures, maintaining hygiene and sanitation standards, making beds, arranging rooms, handling cleaning equipment, and ensuring that guest rooms and public areas are clean, neat, and comfortable. Able to work independently or as part of a team, follow instructions, manage time effectively, and maintain a high level of professionalism. Committed to providing excellent service, maintaining a safe environment, and ensuring customer satisfaction

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Executive Virtual Assistant and Operations & Systems Specialist with 5+ years of experience supporting U.S.-based founders, executives, and growing businesses. Skilled in executive support, calendar and inbox management, project coordination, CRM management, workflow optimization, documentation, and day-to-day business operations. I also specialize in AI-assisted web and software development, business automation, CRM/workflow systems, API integrations, and building practical digital solutions that reduce manual work and improve operational efficiency. Experienced with tools such as GoHighLevel, n8n, ClickUp, Notion, Slack, Google Workspace, and AI development tools. I bring a combination of reliable execution, systems thinking, technical problem-solving, and operational judgement, allowing me to support the work itself while also improving the systems behind it.

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Work Preferences I am interested in remote and flexible opportunities*in Customer Service, Virtual Assistance, and Administrative Support. I enjoy roles that involve communicating with clients, managing emails and digital information, providing administrative support, handling customer enquiries, data entry, research, and coordinating tasks. I am comfortable working independently, managing multiple priorities and meeting deadlines while maintaining professionalism and confidentiality. Professional Summary I am a customer-focused Virtual Assistant and Customer Service professional with experience providing remote administrative and digital support. In my current part-time role with ACS UK, I work as a Virtual Assistant / Assistant Assessor, providing direct administrative support to the Director, managing digital communication and documentation, coordinating assigned tasks, and handling information that requires accuracy, confidentiality, and attention to detail. I also bring hands-on customer service and front-office experience, including handling 100+ inbound and outbound calls daily at Xaji Gates and serving 50+ clients daily at Marion Schools. My skills include email and telephone support, data entry, Microsoft Excel, Google Workspace, customer follow-up, document management, online research, records management and administrative coordination. I am reliable, organized, adaptable and comfortable working independently in a remote environment. I am particularly interested in opportunities where I can combine my Virtual Assistance, Customer Service, and Administrative Support skills to help businesses stay organized while delivering an excellent customer experience.

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Sales and appointment setting professional with 5+ years of experience in outbound sales, cold calling, lead generation and customer service. I follow up with warm and cold leads by phone, SMS, email and social channels, qualify prospects, book appointments and keep CRM records accurate. I have supported US customers and remote teams, I work well in high volume environments, and I stay consistent in follow up and professional on every conversation.

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I am an experienced Virtual Assistant specializing in comprehensive administrative support, email management, and executive data handling. I bring advanced proficiency in managing complex inboxes, handling professional correspondence with zero errors, and keeping digital workflows organized. With over 5 years of professional corporate communications background, I possess a sharp eye for detail, strong organizational skills, and absolute reliability under pressure. I am fully equipped to streamline your daily administrative tasks, manage email scheduling seamlessly, and deliver exceptional support to keep your operations running smoothly.

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I am quick to learn and have 7+ years of BPO experience. This help me adapt to new processes. I know how to handle customers specially for those who are difficult. I am empathetic, attention to detail and can give assurance to the customer.

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