Customer Support Rep| Sales Rep| Virtual AssistantCustomer Support Rep| Sales Rep| Virtual Assistant

Key Achievements:

Managed high-volume outbound and inbound calls to U.S. customers, driving sales for medical supplement and wellness products. Used Go High Level (GHL) as the main sales CRM to manage lead lists, track interactions, schedule follow-ups, and keep an organized, up-to-date pipeline. Conducted cold calls and follow-up calls to prospects, identifying needs, qualifying interest, and converting leads into paying customers. Consistently met and exceeded weekly and monthly sales targets through effective questioning, active listening, and objection handling. Maintained accurate and detailed records in CRMs (GHL, Five9, RingCentral, Zendesk), including contact details, call outcomes, notes, and next steps. Processed sales, refunds, and subscriptions using Shopify, SamCart, Recharge, and related platforms while ensuring a smooth customer experience. Delivered customer support via phone and email, resolving concerns, clarifying product information, and maintaining high customer satisfaction. Recorded and submitted high-quality voice samples and call recordings for QA, training, and calibration, maintaining clear enunciation and professional tone. Coached and supported a team of 12 agents, reviewing calls, improving script usage, and elevating overall sales and support performance. Assisted in recruitment and onboarding by pre-screening candidates, scheduling interviews, and coordinating with leadership to sustain a strong sales team. Provided administrative and social media support, helping respond to customer inquiries and maintain consistent brand communication.

Key Achievements:

Handled emergency and non-emergency inbound calls, verified customer information, and dispatched services, ensuring timely and accurate coordination. Conducted outbound calls, vendor negotiations, and follow-ups with service providers and customers, supporting both operations and revenue-generating opportunities. Identified and documented potential sales opportunities (upsells, cross-sells, and service upgrades) during support interactions, contributing to ongoing business growth. Used Zoho CRM to update tickets, log interactions, track status, and maintain clear records for billing, disputes, and ongoing customer support. Processed payments and billing through various payment processors, resolving disputes and clarifying charges to maintain customer trust and retention. Provided customer support across multiple channels, ensuring issues were resolved efficiently and professionally while maintaining a calm, service-minded demeanor. Collaborated with U.S.-based team members in a logistics/dispatch environment, balancing responsiveness, accuracy, and service quality.