Appointment Setter, CSR, Virtual AssistantAppointment Setter, CSR, Virtual Assistant
Fons
ID Verified$1,500
per month
($9/hour)
Profile Description
I prefer a customer service or callback role where I can communicate with customers by phone, follow up on enquiries, resolve concerns, maintain accurate records, and help create a positive customer experience. I work best in a supportive, team-oriented environment with clear goals and opportunities to grow.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Work Experience
Callbacker
ePerformax Contact Centers
Jun 2024 - Oct 2026
Job Responsibilities:
Responded to customer enquiries across phone, email, and chat channels while maintaining a professional and helpful tone. Investigated unauthorized account changes and transaction claims, clarified customer needs, and provided practical solutions or escalated complex cases to the appropriate team. Processed orders, returns, refunds, payments, and account updates in line with company policies an...