Allan

Customer Support Specialist

Allan

ID Verified
600/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Hello! I'm Allan Barasa, a dedicated Customer Support Specialist based in Nairobi, Kenya (GMT+3). I have 2+ years of experience providing remote customer support for international clients across US, UK, and AU time zones. I specialize in Email Support, Live Chat, and Social Media Management - replying to customer inquiries professionally, resolving complaints with empathy, and escalating issues when needed. What makes me different: - Fluent English (written & spoken) + Native Swahili - Experie...

Top Skills

Copywriting · <1 yearCreative Writing · <1 yearCustomer.io · <1 yearEmail Support · <1 yearFacebook Marketplace · <1 year

Skills & Expertise

Customer Success

Customer.ioBeginner
Live Chat SupportBeginner
Phone SupportBeginner
Email SupportBeginner
ZendeskBeginner
FreshdeskBeginner

Content & Writing

Technical WritingBeginner
CopywritingBeginner
Creative WritingBeginner

E-commerce & Marketplace

ShopifyBeginner
Facebook MarketplaceBeginner

Work Experience

customer service care

freelance

Jan 2022 - Sep 2024

Key Achievements:

I handled customer inquiries via email, live chat and social media. I helped customer with orders, tracking info, returns and complaints. I responded quickly to messages and made sure customers were satisfied. I also updated customer info in the systems and worked with the team to solve issues.

Email SupportLive Chat SupportZendeskShopifyPhone SupportFreshdesk

Quick Stats

Age25 years
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationVerified

Certifications

customer service esseessential

Education

Bachelor's Degree

University of Nairobi

2016 - 2020