Customer Service RepresentativeCustomer Service Representative

Customer Service and Virtual Support Specialist with over 5 years of experience across fintech, e-commerce, and collections. I handle customer inquiries by live chat, email, and phone with clear, professional communication, while meeting service level and quality targets. My background includes order management, billing support, refunds and returns, account verification, and accurate record-keeping in CRM systems such as Zendesk and Salesforce, plus hands-on Shopify experience with e-commerce st... See more