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Profile Description

Hi, my name is Maria Sarra Bettina Bermas, and I am excited to apply for the Candidate Intake Specialist position. I bring over 12 years of experience in customer service, healthcare operations, quality assurance, training, and team leadership within the BPO industry. Throughout my career, I have developed strong communication skills, attention to detail, and a genuine passion for helping people. Most recently, I have worked as a Trainer and Associate Trainer, where I facilitated onboarding programs, coached employees, and collaborated with multiple stakeholders to ensure process compliance and operational success. Prior to that, I worked as an eCOB Specialist, supporting healthcare-related processes, reviewing complex cases, maintaining data accuracy, and ensuring compliance with industry regulations. My background has equipped me with the skills needed to conduct professional phone interviews, accurately document information, manage candidate pipelines, and maintain detailed records in CRM systems. I am highly organized and comfortable handling confidential information with discretion and professionalism. In addition, my years in customer-facing roles have helped me develop a warm and empathetic communication style. I am confident in guiding individuals through processes, explaining requirements clearly, and creating a positive experience from the first interaction through the next steps of the journey. I am excited about the opportunity to contribute my customer service expertise, healthcare experience, and attention to detail to your team. Thank you for considering my application. I look forward to the opportunity to speak with you further. Have a wonderful day.

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Most recently, I worked as a Customer Care Ambassador handling voice, chat, and email support. In this role, I was responsible for assisting customers, addressing their concerns, providing appropriate solutions, and ensuring a positive customer experience. This experience also helped me become more adaptable and comfortable handling different communication channels. I consider myself a hardworking, organized, and customer-focused person. I’m also a quick learner, and I’m always willing to improve my skills and take on new challenges. At this stage of my career, I’m looking for an opportunity where I can use my customer service and communication experience, contribute to the success of the company, and continue growing professionally.

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I am a Property manager at EPG Management (Elkaim Property Group) overseeing the full lifecycle of residential rental properties on behalf of owners. Manages leasing from inquiry through showings, applications, lease execution, and renewals. Markets vacancies across the MLS, Zillow Rentals, [link hidden], and similar platforms, using AppFolio, HubSpot, and ShowingTime to track leads and streamline scheduling. Serves as the main point of contact for tenants, handling payments, concerns, and move-ins and move-outs. Coordinates maintenance by issuing work orders, sourcing vendors, and reviewing estimates. Oversees finances, including delinquencies, bills, security deposit reconciliation, and owner distributions. Keeps properties compliant by managing rental licenses, lead certifications, and inspections. Sends owners weekly reports with data-backed pricing recommendations, and continually improves internal processes to boost efficiency.

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Multidisciplinary Virtual Assistant with experience in Property Management, Real Estate Operations, Customer Service, Administrative Support, Lead Generation, and Social Media Management. Skilled in managing tenant relations, coordinating maintenance, processing applications, handling client inquiries, maintaining records, and supporting daily business operations. Adaptable, detail-oriented, proactive, and committed to delivering excellent customer service.

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I have experience working as a Telemarketer, General Virtual Assistant, Page Admin, and Customer Service Representative. Through these roles, I developed skills in cold calling, lead qualification, appointment setting, customer communication, data entry, administrative support, and handling inquiries professionally. I am comfortable making outbound calls, following up with prospects, qualifying leads, and maintaining accurate records. I am also organized, dependable, detail-oriented, and capable of working independently or as part of a team. I am eager to learn new tools and procedures to effectively support your business operations.

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Performance-driven Virtual Assistant and Customer Support Specialist with 6 years of expertise managing global travel logistics, client onboarding, and digital operations. Expert in navigating GDS platforms (Amadeus, Sabre), complex flight award bookings, wholesale lodging, and cross-border transit. Licensed Professional Teacher with a strong technical background in Physical Science, combining systematic problem-solving, high SLA compliance, and cross-cultural communication to optimize workflow efficiency and drive premium client satisfaction scores.

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Profile Description

I have spent over 10 years dealing with customer support, tech troubleshooting, chat queues, and billing mix-ups. Whether it is helping people with phones, processing orders, handling refunds, or sorting out accounts, I know how to keep things running smoothly. I love solving problems, keeping things organized, and making sure customers are happy.

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I have worked as a Senior Quality Analyst, Business Development Representative, Appointment Setter, Customer Service Representative, and Sales Representative for the past few years. I understand how to work and deal with my co-workers and how to meet important deadlines. My skills, experience, and positive attitude prepare me for this position. I understand your qualifications and believe I’m suitable for the position. I can be as versatile as I can be if it calls for the needs of my job

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Executive Assistant with 3+ years of experience supporting founders and remote teams. Skilled in calendar management, inbox coordination, meeting scheduling, Slack, Google Workspace, and administrative support across CET, EAT, and overlapping US/Canada business hours.

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Dedicated Healthcare Operations Professional with hands on expertise managing podiatry and specialized wound care billing. Proven ability to resolve complex claim denials through detailed root cause analysis, targeted appeals, and diligent payer follow-up. Experienced in streamlining front-end operations, from eligibility verification and PAR/CMN compliance to prior authorization clearance.

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I am a versatile and detail-oriented Virtual Assistant with nearly five years of experience supporting U.S.-based clients across healthcare, eCommerce, and social media management. I bring a strong background in customer support via email, chat, and phone, with a focus on delivering efficient, accurate, and professional service. In healthcare, I have experience handling medical records, coordinating with providers, managing patient inquiries, and ensuring HIPAA-compliant processes. In eCommerce, I support order management, customer inquiries, issue resolution, and platform navigation. Additionally, I have worked as a social media virtual assistant, managing accounts, scheduling content, and maintaining consistent online engagement. I am highly organized and comfortable managing multiple tasks, including data entry, appointment scheduling, follow-ups, and content coordination. My ability to multitask, combined with strong attention to detail, allows me to maintain quality across different responsibilities. I prefer a remote work environment that values clear communication, structure, and accountability. I work well independently, take initiative when needed, and am committed to providing reliable support that contributes to both client satisfaction and business growth.

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I have been in the industry for 15yrs including 12 yrs corporate and 3 yrs WFH set up. Started as CSR to TSR support got promoted as Team Lead / Operations Supervisor handling Australia Canada and US. I also handle chat support for an Ecommerce company through my experiences I may say I am fit for the role

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Dedicated and detail-oriented professional with over 8 years of experience in the BPO industry, specializing in customer service, account management, sales, and technical support across healthcare, insurance, telecommunications, and FinTech. Experienced in handling multiple communication channels, managing customer accounts, resolving concerns, processing requests, and maintaining accurate records. Proficient in CRM platforms, Microsoft Office, Google Workspace, and various customer support tools. Currently transitioning into the Virtual Assistant field, bringing strong communication, organization, problem-solving, multitasking, and time management skills. With experience in inbound sales, cold calling, and customer relationship management, I am adaptable, quick to learn new systems, and committed to providing reliable administrative and operational support while helping businesses manage their daily tasks efficiently.

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Data Entry Appointment setter Insurance verification specialist Prior Authorization Patient Coordinator Referral Coordinator

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Motivated and results-driven Lead Generation Specialist and Cold Caller with strong communication, customer service, and prospecting skills. Experienced in engaging potential clients, identifying qualified leads, making outbound calls, and building positive relationships with prospects. Skilled in handling customer inquiries, overcoming objections, conducting follow-ups, and maintaining accurate lead information. With a background in BPO and customer service, I am adaptable, detail-oriented, and committed to achieving sales targets, generating business opportunities, and contributing to company growth.

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I’m a dedicated and results-driven professional with a 5-year background in sales and customer support, especifically in billing analysis and e-commerce. Over the years, I’ve honed my skills across diverse industries, from telecom to e-commerce, consistently exceeding performance expectations and helping businesses grow. Sales & Customer Support Expertise: I excelled as a Billing and Sales Representative, handling AT&T wireless, Internet, and DirecTV services, resolving billing concerns, upselling wireless devices and services, and consistently surpassing KPIs. My performance earned me an award as the overall top-performing agent for both KPIs and sales in [phone hidden]. Call, Email, and Chat E-commerce Support Agent: I handled a range of responsibilities, including order entries, product inquiries, and processing refunds. This experience sharpened my ability to multitask, prioritize customer needs, and troubleshoot effectively, all while ensuring a seamless customer experience. Each role has shaped my professionalism, adaptability, and strong work ethic. I am confident in my ability to contribute positively to your team or project, whether you’re looking for help with customer support. I’d be thrilled to learn more about your goals and how I can contribute to your success. Thank you for considering my application.

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Detail-oriented customer support and operations professional with experience providing multichannel assistance, first-line technical support, appointment scheduling, and real-time issue resolution across telecom, consumer electronics, and e-commerce accounts. Skilled in phone, email, and live chat support; ticket documentation; CRM record updates; warranty and order tracking; and escalation handling. Known for clear communication, adherence to standard operating procedures, and dependable coordination in time-sensitive support environments.

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As a dedicated virtual assistant, I’ve honed my multi tasking and organizational skills , balancing professional responsibilities with personal commitments . My extensive training spans various administrative functions, customer service, social media management , E-Commerce, and email marketing. I am passionate about leveraging my diver se ski l l set to provide top-notch support and drive success for my client s .

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Adaptable business professional skilled in sales, customer service, client relations, and business development.

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Results driven Executive Virtual Assistant with over 5 years of experience providing high-level administrative and operational support to CEOs, executives, and business owners across the real estate, construction, retail, hospitality, and property management industries. Supported by 10 years of customer service and BPO experience, including 3 years in a leadership role managing teams of 15+ agents, I specialize in executive calendar and inbox management, project coordination, client communication, workflow optimization, CRM management, and basic bookkeeping. Proficient in Google Workspace, Microsoft Office, Trello, Notion, ClickUp, Xero, QuickBooks, and various CRM platforms, I am recognized for delivering proactive, detail-oriented support that improves efficiency, streamlines operations, and allows executives to focus on business growth. Proficient in a wide range of business tools including Google Workspace, Microsoft Office, Trello, Notion, ClickUp, Xero, QuickBooks, HubSpot, GoHighLevel, Canva, Shopify, and AI-powered productivity platforms. Known for being highly organized, proactive, detail-oriented, and adaptable, I thrive in fast-paced environments where I can anticipate needs, solve problems, and help executives stay focused on strategic growth. I take pride in delivering exceptional service, maintaining confidentiality, and building efficient systems that improve productivity. My ability to multitask, communicate effectively, and quickly learn new tools makes me a dependable partner for businesses seeking a reliable, resourceful, and results-oriented Virtual Executive Assistant.

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