BPO Professional | Customer Support and UpsellingBPO Professional | Customer Support and Upselling

Monique

ID Verified

800/mo

Imus, Philippines

Looking for Full-time

8 hours/day

Availability: US / EU / Asia timezone

$800

per month

($5/hour)

Member since November 2026

Profile Description

Dedicated and detail-oriented professional with over 8 years of experience in the BPO industry, specializing in customer service, account management, sales, and technical support across healthcare, insurance, telecommunications, and FinTech. Experienced in handling multiple communication channels, managing customer accounts, resolving concerns, processing requests, and maintaining accurate records. Proficient in CRM platforms, Microsoft Office, Google Workspace, and various customer support tool...

Top Skills

Phone Support · 8 yearsSalesforce · 6 yearsAccount Management · 5 yearsEmail Support · 5 yearsZendesk · 5 years

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

Phone SupportExpert

Email SupportExpert

ZendeskExpert

Live Chat SupportAdvanced

LiveChatAdvanced

Ticket ManagementIntermediate

Social Media SupportIntermediate

Technical SupportIntermediate

CrispIntermediate

Sales & Business Development

SalesforceExpert

Account ManagementExpert

Zoho CRMAdvanced

Sales PresentationsAdvanced

B2B SalesIntermediate

B2C SalesIntermediate

Cold CallingIntermediate

Virtual Assistance & Admin

Email ManagementAdvanced

JiraAdvanced

Quick Stats

Age27 years

English LevelConversational

ID VerificationVerified