Jessielyn

Property Management,Customer Service & Client Support,Legal

Jessielyn

ID Verified
1,200/mo
CITY OF VICTORIAS, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

Multidisciplinary Virtual Assistant with experience in Property Management, Real Estate Operations, Customer Service, Administrative Support, Lead Generation, and Social Media Management. Skilled in managing tenant relations, coordinating maintenance, processing applications, handling client inquiries, maintaining records, and supporting daily business operations. Adaptable, detail-oriented, proactive, and committed to delivering excellent customer service.

Top Skills

Airbnb · 3 yearsReal Estate Listing · 3 yearsVrbo · 2 yearsAccounts Payable/Receivable · <1 yearApollo.io · <1 year

Skills & Expertise

Customer Success

Email SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
Ticket ManagementBeginner
Phone SupportBeginner
ZendeskBeginner
CrispBeginner
LiveChatBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
Data MiningBeginner

Finance & Accounting

XeroBeginner
BookkeepingBeginner
Accounts Payable/ReceivableBeginner
Payroll ProcessingBeginner

Human Resources

PayrollBeginner

Real Estate Operations

Real Estate ListingAdvanced
AirbnbAdvanced
VrboIntermediate
MLS ManagementBeginner
Zillow Premier AgentBeginner

Sales & Business Development

B2B SalesBeginner
Lead GenerationBeginner
SalesforceBeginner
Apollo.ioBeginner

Work Experience

Property Management

American Eagle Investments INC

Dec 2020 - Jan 2024

Job Responsibilities:

Residential Property Management Tenant Relations and Customer Support Rental Listing Management Tenant Screening and Application Processing Landlord and Employment Verification Credit Checks and Background Verification Lease Preparation and Renewal Maintenance Coordination Utility Management Vendor and Contractor Coordination Rent and Property Record Management Foreclosure Sales Administrative Sup...

Customer Service & Client Support

Everyworks, Iqor, Startek, Ubiquity

May 2016 - Dec 2019

Job Responsibilities:

- Inbound and Outbound Calls - Email and Chat Support - Customer Relationship Management - Complaint Resolution - Conflict Management - Client Follow-ups - Lead Management - Appointment Scheduling - Customer Retention - Multitasking and Problem-Solving

Quick Stats

Age38 years
English LevelFluent
ID VerificationVerified
Portfolio
🔒

Education

Associate's Degree

STI West Negros University

2009 - 2010