Customer Support - Virtual AssistantCustomer Support - Virtual Assistant
Juderic
ID Verified$800
per month
($5/hour)
Profile Description
Performance-driven Virtual Assistant and Customer Support Specialist with 6 years of expertise managing global travel logistics, client onboarding, and digital operations. Expert in navigating GDS platforms (Amadeus, Sabre), complex flight award bookings, wholesale lodging, and cross-border transit. Licensed Professional Teacher with a strong technical background in Physical Science, combining systematic problem-solving, high SLA compliance, and cross-cultural communication to optimize workflow ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
VA
Travel Chasers
Apr 2025 - Present
Key Achievements:
2025 – 2026 Coordinated and managed high-volume tour bookings for an international travel agency covering Europe, Japan, South Africa, Egypt, the USA, and Latin America. • • Delivered seamless client onboarding support, guiding travelers through complex itineraries, international visa requirements, and pre-trip readiness preparation. Resolved customer inquiries via email and chat with high efficiency, directly improving overall traveler satisfaction and key operational SLAs.
Virtual Assistant
Fly Upper Class
Jun 2026 - Oct 2026
Key Achievements:
Manage end-to-end luxury flight bookings using miles, reward points, and Skywards for major international carriers including Emirates, Qatar Airways, Air France, Lufthansa, and United Airlines. • Optimize reward availability and navigate complex airline redemption matrices to deliver high-value travel options while maintaining seamless communication for itinerary updates and adjustments
CSR
Enshored
Aug 2022 - Apr 2025
Key Achievements:
Top GDS agent Q4 and Top Agent September to December 2023
CSR
Teleperformance
May 2021 - Jul 2022
Key Achievements:
Top Agent during Nesting and Production
CSR
Concentrix
Sep 2020 - Apr 2021
Key Achievements:
Top Agent
ESL Teacher
Ripple Kids Educational Services
Oct 2019 - Feb 2020