Virtual Assistant | Telemarketer | Customer SupportVirtual Assistant | Telemarketer | Customer Support

Key Achievements:

Conducted 500–700+ outbound calls daily to prospects for auto and homeowners insurance. Qualified leads by verifying vehicle details (year/make/model, usage, drivers) and property details (type, size, features), plus current carrier, premium, and renewal date. Executed live transfers of warm, qualified prospects to licensed agents in real time; scheduled follow-up appointments when agents were unavailable. Handled objections on price, coverage needs, and timing; positioned bundling discounts to increase interest and transfer readiness. Maintained accurate CRM records of call outcomes, lead details, and next actions to support compliance and agent follow-up. Consistently met or exceeded daily and weekly targets for calls, qualified leads, live transfers, and appointments set.

Key Achievements:

Efficiently coordinated schedules for residential end-of-lease, move-in, deep, hourly, and general cleaning services, assigning cleaners to ensure timely task completion. Managed client communications by promptly addressing inspection reports, feedback, and complaints to maintain high client satisfaction. Supervised quality control by reviewing cleaning photographs to ensure compliance with company standards and arranged recleans as needed. Acted as liaison between property managers, real estate agents, and tenants to facilitate property access and clarify cleaning requirements. Organized team availability and managed certification renewals such as Certificates of Currency to maintain operational readiness. Maintained accurate records of client feedback and inspection outcomes, initiating corrective actions to improve service quality. Composed clear, professional emails for clients and internal teams to ensure effective communication and follow-up. Enhanced client retention through proactive updates, professional apology handling, and solutions-oriented engagement. Conducted service follow-ups via phone calls, texts (including through Go High Level platform), and emails to gather client feedback and encourage 5- star online reviews; consistently met weekly targets. Called clients to follow up on booking inquiries and confirm upcoming service appointments. Sent reminder emails to cleaners notifying them of their cleaning appointments scheduled for the following day. Created and refined marketing and client engagement materials using Canva to support business growth. Provided comprehensive onboarding and training to newly hired employees, ensuring adherence to company standards. Supported sister company Miracle Maid by assisting in cleaning operations during staff shortages or as requested.

Key Achievements:

Provided prompt and effective customer support by assisting users in navigating and utilizing the loan application platform. Responded to customer inquiries via social media, messages, and comments, offering clear guidance on loan app features and troubleshooting. Ensured a positive customer experience by addressing issues, clarifying loan application steps, and escalating technical concerns to development teams when necessary. Monitored and managed online page content to maintain accuracy and up-to-date information related to loan services. Collaborated with marketing and customer service teams to improve user engagement and satisfaction through timely responses and helpful content.

Key Achievements:

Handled customer complaints regarding account arrears and unrecognized payments simultaneously. Provided clear and accurate information about products and services to customers. Informed customers promptly about real or potential product or service issues. Resolved customer issues and troubleshot technical problems efficiently. Processed subscription cancellations and refunds in a timely manner. Monitored and maintained key performance indicators (KPIs) and metrics while consistently delivering high-quality chat support.

Key Achievements:

Assisted branch managers, human resource personnel, marketing and research specialists, and receptionists with various administrative tasks. Reviewed and organized receipts for products purchased by customers and services rendered by company mechanics. Rechecked and recalculated employee salaries and various types of loans to ensure accuracy.