STEPHEN

Virtual Assistant

STEPHEN

ID Verified
1,497/mo
NAIROBI, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Virtual Assistant with over 3 years of experience supporting remote teams in customer service, administrative support, and data management. Proven ability to handle inbound customer inquiries, manage emails and calendars, and maintain organized workflows in fast-paced environments. Strong written and verbal communication skills with a clear, professional English tone suitable for international clients. Highly reliable, detail-oriented, and proactive, with experience using digital ...

Skills & Expertise

Content & Writing

Customer Success

Live Chat SupportIntermediate
Video SupportIntermediate
Technical SupportIntermediate
Lead ManagementIntermediate
ZendeskIntermediate
Customer.ioIntermediate
LiveChatIntermediate
Ticket ManagementIntermediate
Help ScoutBeginner
IntercomBeginner
CrispBeginner
FreshdeskBeginner

Data & Analytics

Data MiningAdvanced
Excel (Advanced)Intermediate
Power BIIntermediate
AmplitudeIntermediate
SQLIntermediate
DatabricksBeginner
dbtBeginner
LookerBeginner
SnowflakeBeginner
Apache KafkaBeginner
GradioBeginner
StreamlitBeginner
MixpanelBeginner
A/B TestingBeginner
SegmentBeginner
MetabaseBeginner

E-commerce & Marketplace

Finance & Accounting

BookkeepingIntermediate
Risk ManagementIntermediate
AML/KYCBeginner

Human Resources

Marketing & Growth

Real Estate Operations

AirbnbBeginner
VrboBeginner

Virtual Assistance & Admin

Work Experience

Customer Assistant

Murang'a South Water and Sanitation Company

May 2023 - Dec 2025

Job Responsibilities:

learnt phone support, live chat support, customer negotiation, event planning, project management

CopywritingPhone SupportVideo SupportLive Chat SupportTicket ManagementEmail CopywritingSocial Media SupportTechnical SupportGoogle Analytics 4Product Descriptions

Quick Stats

Age23 years
GenderMale
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationVerified

Certifications

GOOGLE ANALYTICS CERTIFIED

Education

Bachelor's Degree

Strathmore University

2022 - 2026