stella

Client Relationship, Remote Operations & Virtual Assistant

stella

ID Verified
1,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a Client Relationship and Operations professional with 4+ years of experience in the banking sector, specializing in customer service, account management, and administrative support. I help businesses manage client communication, handle customer inquiries, support operations, and maintain accurate records. I am detail-oriented, reliable, and comfortable working in fast-paced environments with strict deadlines. I am now fully transitioning into remote work as a Virtual Assistant and Customer...

Skills & Expertise

AI & Automation

ZapierAdvanced

Content & Writing

Customer Success

LiveChatAdvanced
ZendeskAdvanced
Live Chat SupportIntermediate
Video SupportIntermediate
Help ScoutIntermediate
Technical SupportIntermediate

Data & Analytics

E-commerce & Marketplace

ShopifyIntermediate
Amazon FBAIntermediate
eBayIntermediate
Order ProcessingIntermediate
GorgiasBeginner

Finance & Accounting

AML/KYCAdvanced
QuickBooksAdvanced
BookkeepingBeginner

Human Resources

Marketing & Growth

Real Estate Operations

Work Experience

Virtual Administrative Support

Women who network TORONTO

Oct 2025 - Present

Job Responsibilities:

Virtual Administrative Support

Personal Assistant ServicesResearch & Information GatheringCalendlyExecutive Assistant ServicesData EntryMeeting CoordinationDocument ManagementEmail ManagementTravel PlanningCalendar Management

Relationship Officer

Absa bank

Feb 2025 - Feb 2026

Phone SupportLead ManagementExcel (Advanced)Email MarketingNegotiationCold CallingCold Email OutreachAccount ManagementWarm Outreach & Appointment SettingCalendar Management

Quick Stats

Age27 years
GenderFemale
English LevelFluent
ID VerificationVerified