Virtual AssistantVirtual Assistant
Peris
$700
per month
($4/hour)
Profile Description
Customer Care Representative with 10+ years of progressive experience in customer support, client relations, call center operations, and service recovery. Skilled in handling high-volume inquiries, resolving complex issues, processing orders, and ensuring exceptional customer satisfaction. Proficient in CRM systems, ticketing platforms, live chat, and MS Office tools. Proven track record of improving customer experience, streamlining service processes, training support teams, and contributing to...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Marketing & Growth
Real Estate Operations
Sales & Business Development
Content & Writing
Software Development
Data & Analytics
Design & Creative
Work Experience
Customer care/ Sales Representative
Solar watts Enterprises Limited
Jan 2023 - Present
Job Responsibilities:
• Prepare, update, and maintain accurate records of customer interactions, queries, and resolutions • Respond to customer inquiries via phone, email, and chat while ensuring timely and professional assistance • Manage a high volume of customer cases per day while meeting quality and turnaround-time targets • Log, categorize, and track customer issues in CRM/ticketing systems for efficient follow-u...
Quick Stats
Education
Bachelor's Degree
management university of Africa
2016 - 2022