Glory

Virtual Assistant | Executive Support | Customer Service

Glory

ID Verified
1,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

PROFESSIONAL SUMMARY I'm a Virtual Assistant with 5+ years of experience supporting executives, managing client communications and running daily operations. My background covers high-volume inbox and calendar management, appointment scheduling, CRM record-keeping, lead follow-up and administrative coordination in remote-friendly environments. I've managed 80–100 emails daily, coordinated 20+ weekly meetings for C-suite executives and maintained accurate records for 100+ active client accounts....

Skills & Expertise

AI & Automation

Claude/Anthropic APIBeginner

Specialized Skills

Legal ResearchExpert
Contract ReviewExpert
Paralegal ServicesExpert
OnboardingExpert

Sales & Business Development

Zoho CRMAdvanced
B2C SalesAdvanced
NegotiationAdvanced
B2B SalesIntermediate
Lead GenerationIntermediate
Cold Email OutreachIntermediate
Account ManagementIntermediate
Proposal WritingIntermediate
Cold CallingIntermediate
Apollo.ioBeginner

Design & Creative

CanvaAdvanced
CapCutAdvanced

Data & Analytics

Excel (Advanced)Advanced
Google Sheets (Advanced)Beginner

E-commerce & Marketplace

TikTok ShopAdvanced
Facebook MarketplaceAdvanced
Inventory ManagementIntermediate
Product Listing OptimizationIntermediate
Order ProcessingIntermediate
Product PhotographyIntermediate

Human Resources

PayrollExpert

Marketing & Growth

Email MarketingExpert
MailchimpAdvanced
Meta Ads (Facebook/Instagram)Intermediate
TikTok AdsIntermediate
Google AdsIntermediate
LinkedIn AdsIntermediate
TikTok GrowthIntermediate
Instagram GrowthIntermediate
LinkedIn OptimizationIntermediate
Social Media AnalyticsIntermediate
Content StrategyIntermediate
ChatGPT for MarketingIntermediate

Real Estate Operations

AirbnbIntermediate

Work Experience

Executive Virtual Assistant — C-Suite Support

Silverstar Advertising

Feb 2022 - Dec 2024

Job Responsibilities:

Provided high-level executive support to the CEO, managing 80–100 emails daily, coordinating 20+ weekly meetings and maintaining a conflict-free calendar across multiple stakeholders. Tracked 30+ action items weekly, processed 50+ invoices monthly with 100% accuracy and managed digital filing systems for 200+ documents, reducing retrieval time by 40%.

Email CopywritingSEO Content WritingCreative WritingEditorial Calendar ManagementEmail SupportTechnical SupportPhone SupportCalendar ManagementExecutive Assistant ServicesData Entry

Customer Service & Operations VA

Cityrise Enterprises

Feb 2020 - Dec 2021

Job Responsibilities:

Served as the primary point of contact for 30+ client interactions weekly, maintaining CRM records for 100+ active accounts and following up on 20+ open tasks simultaneously. Supported operational reporting and ensured consistent, timely communication across all client touchpoints.

Email CopywritingCopywritingEditorial Calendar ManagementPhone SupportEmail SupportTechnical SupportLive Chat SupportSocial Media SupportData EntryEmail Management

Administrative Virtual Assistant

Rosa Interiors

Apr 2018 - Jan 2020

Job Responsibilities:

Managed front-office operations handling 20+ daily inquiries, coordinated 10+ weekly meetings, and maintained filing systems for 150+ documents. Oversaw vendor relationships and office supply management, ensuring smooth and uninterrupted daily operations.

Email CopywritingEditorial Calendar ManagementEmail SupportLive Chat SupportPhone SupportTechnical SupportTicket ManagementSocial Media SupportCalendar ManagementData Entry

Quick Stats

Age32 years
GenderFemale
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

ALX Virtual Assistant
Asana Workflow Specialist

Education

Bachelor's Degree

Africa Nazarene University

2012 - 2014