Ma

Operations/Support Specialist

Ma

1,200/mo
Tarlac, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented and adaptable customer support professional with experience in customer service, technical and product support, team leadership, quality assurance, ticket management, and knowledge base documentation. Experienced in guiding and supporting team members, monitoring performance and quality, providing coaching and feedback, and helping improve team processes and workflows. Skilled in handling customer concerns, troubleshooting product-related issues, reviewing support interactions fo...

Top Skills

Canva · 3 yearsCapCut · 3 yearsVideo Editing · 3 yearsYouTube Optimization · 3 yearsB2C Sales · 2 years

Skills & Expertise

AI & Automation

Workflow AutomationBeginner

Content & Writing

ScriptwritingBeginner
Technical WritingBeginner

Customer Success

Live Chat SupportIntermediate
Phone SupportIntermediate
Social Media SupportIntermediate
Ticket ManagementIntermediate
Email SupportIntermediate
Technical SupportIntermediate
ZendeskIntermediate
Lead ManagementBeginner

Data & Analytics

Excel (Advanced)Intermediate
Google Sheets (Advanced)Intermediate

Design & Creative

CanvaAdvanced
Video EditingAdvanced
CapCutAdvanced
YouTube OptimizationAdvanced
Logo DesignIntermediate

E-commerce & Marketplace

ShopifyIntermediate
Amazon FBAIntermediate
Amazon Seller CentralIntermediate
Inventory ManagementIntermediate
Order ProcessingIntermediate
Product Listing OptimizationIntermediate
Order FulfillmentIntermediate

Finance & Accounting

QuickBooksIntermediate
BookkeepingIntermediate
Financial ReportingIntermediate
Tax PreparationIntermediate
Accounts Payable/ReceivableIntermediate
Payroll ProcessingIntermediate
Budget ManagementIntermediate
Risk ManagementIntermediate

Human Resources

RecruitmentIntermediate
PayrollIntermediate
TimekeepingIntermediate
HR ManagementIntermediate

Marketing & Growth

Email MarketingIntermediate
Influencer OutreachIntermediate

Sales & Business Development

B2C SalesIntermediate
B2B SalesIntermediate
Cold CallingBeginner
Cold Email OutreachBeginner
Account ManagementBeginner
SalesforceBeginner

Specialized Skills

Terms & ConditionsIntermediate
Contract ReviewIntermediate
Performance ManagementIntermediate
OnboardingBeginner
Online Course CreationBeginner
Corporate TrainingBeginner
Technical TrainingBeginner
Curriculum DevelopmentBeginner
Coaching & MentoringBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
CalendlyBeginner
Executive Assistant ServicesBeginner
Data EntryBeginner
Research & Information GatheringBeginner
Personal Assistant ServicesBeginner

Quick Stats

Age24 years
English LevelConversational
ID VerificationNot verified