Virtual Assistant, Customer SupportVirtual Assistant, Customer Support
Charles
ID Verified$2,000
per month
($11/hour)
Profile Description
Customer-focused professional with proven experience in client support, virtual assistant, data management, and digital operations. Skilled in handling customer inquiries, resolving complaints, and providing timely solutions to ensure satisfaction. Adept at communication, problem-solving, and building positive relationships with clients. Passionate about delivering excellent service and contributing to business growth by enhancing customer experiences.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Software Development
Sales & Business Development
Data & Analytics
Finance & Accounting
Work Experience
Marketing and Client Relations Assistant
Asto & Finn LTD
Jan 2024 - Jul 2025
Job Responsibilities:
• Responded to customer inquiries and provided accurate, timely information. • Assisted in resolving customer issues, ensuring satisfaction and loyalty. • Maintained records of client interactions and service requests. • Supported digital operations and coordinated communication between teams and clients.
Data & Operations Officer
Lisaka Company LTD
Feb 2021 - Dec 2023
Job Responsibilities:
• Managed client data and ensured accuracy in reporting and record-keeping. • Coordinated with multiple departments to address customer needs effectively. • Monitored service performance and provided solutions to improve customer experience. • Ensured smooth communication between clients and the organization, handling escalations where necessary.
Quick Stats
Certifications
Education
Master's Degree
Open University of Kenya
2021 - 2023
Bachelor's Degree
Maasai Mara University
2016 - 2020