Virtual AssistantVirtual Assistant
Alvin
$870
per month
($5/hour)
Profile Description
Hello, I'm ALVIN a dedicated professional with over 4 years of experience in the BPO industry, specializing in Customer Service, Technical Support, Billing and Account Management, Sales, Data Entry & Analysis, and CRM Systems. I’m passionate about providing excellent customer experiences, resolving issues efficiently, and contributing to business growth through quality service. What Makes Me Unique I combine technical proficiency with strong communication and problem-solving skills, allowing ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
AI & Automation
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Work Experience
Sales Representative
Avas Flowers
Apr 2025 - Dec 2025
Job Responsibilities:
Empathetic Sales and Service Professional with a proven track record as the first point of contact for customers celebrating life’s milestones. Adept at guiding clients through extensive product catalogs, utilizing a blend of high-speed data entry and proactive upselling to meet sales targets while delivering heartfelt, personalized service.
Technical Sales Representative
Asurion
Oct 2024 - Feb 2025
Job Responsibilities:
Expert in consultative selling of value-added services, including Mobile Device Insurance and Smart Home/Network solutions, to existing and new customers. Successfully meets and exceeds sales targets by utilizing deep product knowledge, needs assessment, and objection handling techniques. Proficient in integrating sales pitches within technical support calls, maximizing revenue generation while en...
Technical Support Specialist
iQor
May 2022 - Aug 2024
Job Responsibilities:
Provides an expert technical support in high-stakes environments. Highly effective at diagnosing, troubleshooting, and resolving complex hardware, software, and network issues for internal staff or external clients. Proficient in utilizing ticketing systems and executing remote diagnostic tools to ensure rapid resolution and minimal downtime. Dedicated to improving system uptime and maintaining ex...
Technical Support Representative
Concentrix
Apr 2021 - Apr 2022
Job Responsibilities:
Technical Service Representative (TSR) within a fast-paced Telecommunications (Telco) BPO account. Highly skilled in diagnosing and resolving complex technical issues related to internet, fiber optics, landline, and cable/TV services. Proficient in remote troubleshooting, guiding customers through hardware and software configurations, and clearly articulating technical solutions. Focused on drivin...
Customer Service Representative
Alorica
Oct 2020 - Mar 2021
Job Responsibilities:
a CSR specializing in high-volume Healthcare accounts. Highly proficient in interpreting complex benefits, claims, and eligibility information while maintaining strict HIPAA compliance. Proven ability to achieve high First Call Resolution (FCR) and CSAT scores by offering empathetic, clear, and accurate support to members and providers. Expert in CRM navigation and meeting all core BPO metrics
Kitchen Supervisor
Mgrill Banh Cafe
Feb 2016 - Oct 2020
Job Responsibilities:
I oversee daily kitchen operations to ensure smooth workflow, consistent food quality, and timely service. I supervise and train kitchen staff, enforce food safety and sanitation standards, and coordinate inventory and cost control to minimize waste. Through effective team management and process improvements, I help maintain efficient operations, support menu execution, and contribute to high cust...