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I have diverse work experience in SEO writing, general data entry, customer support and website development.

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Hi, I'm Gellian Tesoro Ferraris from the Philippines. I have over 8 years of experience in customer service, virtual assistance, sales, social media management, and administrative support. I enjoy helping businesses stay organized, improve customer experiences, and grow their online presence. My experience includes customer support, appointment setting, lead generation, CRM management, content creation, social media management, graphic design, and video editing using Canva, Adobe, and CapCut. I'm a fast learner, detail-oriented, and someone who takes initiative rather than waiting to be told what to do. I take pride in being reliable, easy to work with, and committed to delivering quality results. Whether it's supporting customers, managing projects, creating content, or handling administrative tasks, I always strive to make my clients' lives easier and help their businesses succeed.

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I have been building and managing websites for over 3 years now. I have worked with major companies too and have experience using software tools.I also have experience using Shopify since I've worked for three companies and had my own Shopify store. I am currently learning AI and how to be a VA. I am flexible and love learning new skills as well as working with teams. I work well under pressure and meet deadlines with ease

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Detail-oriented Criminal Justice professional with experience in legal support, administrative coordination, and social media management. Skilled in legal research, content creation, communication, and organization, with the ability to manage multiple priorities in fast-paced environments. Seeking opportunities in Social Media Management, Legal Assistant, Administrative Support, or Executive Assistant roles where I can contribute my skills, continue growing professionally, and make a meaningful impact.

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Your go to person for those tasks that you would rather delegate. I make your work easier while you handle the complex tasks.

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Strategic Talent Acquisition professional with 6+ years of RPO expertise and 6 years of BPO operational experience. Proven track record in full-cycle recruitment for both executive leadership (Brand Managers, Account Directors) and high-volume industries (Healthcare, Industrial, BPO). Expert in managing specialized project based hiring for Tech and Creative roles, utilizing a deep understanding of technical and sales environments to drive quality placements.

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Customer Success, Customer Support, and Senior Business Development professional with 6+ years of experience driving customer retention, product adoption, and revenue growth across B2B SaaS environments. Proven success managing mid-market and enterprise accounts, improving engagement, and exceeding targets through renewals, upselling, and strategic relationship management. Skilled in omnichannel customer support, SLA management, ticket resolution, and de-escalation, ensuring high customer satisfaction and fast response times. Experienced in onboarding, lifecycle management, CRM systems, KPI tracking, and data-driven decision-making to improve customer outcomes and product adoption. Strong collaborator across Customer Success, Support, Product, and Operations teams, focused on process optimization, workflow efficiency, and delivering consistent customer value.

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Detail-oriented and highly organized professional seeking a remote opportunity as a Virtual Assistant, Social Media Manager, Data Entry Clerk, or Administrative Support Specialist. Proficient in managing schedules, handling correspondence, maintaining accurate records, and supporting daily operations with efficiency and discretion. Strong communication skills, tech-savvy, and committed to delivering high-quality work while meeting deadlines in a remote work environment.

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Experienced Virtual Assistant with 6+ years of proven expertise in administrative support, lead generation, customer service, and real estate operations. I help business owners stay organized and focused by managing emails, calendars, CRM systems, data entry, and daily administrative tasks with accuracy and efficiency. I have hands-on experience in cold calling, appointment setting, social media management, and email marketing, as well as handling property management tasks such as tenant coordination, lease tracking, and invoice processing. I am highly skilled in using tools like dialers, CRM platforms, and lead generation software to deliver results. Detail-oriented, reliable, and proactive, I can work independently with minimal supervision while maintaining high-quality output. I am committed to helping clients grow their business by providing consistent, organized, and professional virtual support.

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I’ve built my career around delivering exceptional customer experiences and solving problems with both empathy and precision. Over the past several years, I’ve grown from handling insurance claims at MetLife Dental to supporting global e-commerce startups as a Senior Customer Advocate at Boldr Philippines. Each step of my journey has sharpened my skills and expanded my perspective. I started in dental insurance support, where I learned the importance of accuracy and clear communication. From there, I moved into technical support with AT&T Uverse and customer service with Telstra, guiding clients through billing, connectivity, and device issues. These roles taught me how to combine technical troubleshooting with a customer-first approach. My most recent role at Boldr allowed me to thrive in a fully remote setup, supporting SaaS platforms and e-commerce businesses worldwide. I became deeply skilled in CRMs like Zendesk, Gorgias, HubSpot, GHL and Salesforce, while managing tickets, live chats, and client tasks. I also had the opportunity to mentor teammates, streamline workflows, and ensure seamless customer experiences. What drives me is the balance of strategy and service—I love building processes that make life easier for customers while helping businesses grow. I’m passionate about SaaS and HealthTech, and I’m excited to bring my experience in customer advocacy, troubleshooting, and workflow optimization into new opportunities where I can make an impact.

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I’ve built my career developing expertise across Reservation Sales, Real Estate Operations, and Transaction Coordination, while also leveraging Digital Marketing, Social Media Management, and targeted cold calling for seamless appointment setting. I also bring strong skills in transcription, customer service, and financial administration. Over the past 8 years, my work has been recognized for successfully coordinating and closing over 150+ real estate transactions, maintaining a 95%+ client satisfaction rating, and achieving a [phone hidden]% sales conversion rate. One of my key strengths is communication—not only in expressing ideas clearly, but also in active listening. This allows me to fully understand client needs, follow instructions accurately, and respond to feedback effectively. It has also helped me build strong working relationships with both clients and team members. I’m also highly organized and efficient. I’m comfortable managing multiple priorities, keeping deadlines on track, and ensuring smooth workflows. This includes scheduling appointments, managing calendars, organizing documents, and maintaining systems that make information easy to access. I’m confident that this combination of skills, experience, and work ethic allows me to perform well in various roles and contribute positively to your team’s goals. I look forward to discussing how I can bring value to your company.

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Administrative professional with strong experience supporting executives and academic offices in a higher-education environment. Skilled in preparing official correspondence, reports, and meeting minutes; coordinating with multiple departments; and maintaining accurate records and documentation. Experienced in expense reporting, billing coordination, and day-to-day office operations. Recognized for strong organizational skills, clear written communication, attention to detail, and the ability to manage competing priorities while handling confidential information with discretion.

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Results-driven BPO professional with 8+ years of experience in customer service, risk/dispute analysis, and team leadership within high-volume, fast-paced environments. Strong operational background with an understanding of key performance metrics such as AHT and SLA. Adept at supporting operations, monitoring performance, and contributing to process efficiency.

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As a dedicated and results-driven sales executive, I bring strong communication skills, a persuasive approach, and a passion for building client relationships—all crucial for remote success. I'm self-motivated, goal-oriented, and tech-savvy, making me well-suited for managing virtual sales pipelines, closing deals, and representing your company professionally across South Africa. I thrive in fast-paced environments and am committed to consistently exceeding targets, even from a remote setting.

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Detail-oriented and reliable Admin/Executive Assistant with over five years of diverse experience supporting executives and business owners in the law, insurance, and mental health industries. Skilled in administrative coordination, client communication, social media management, and CRM tools. Currently upskilling as a GoHighLevel Specialist to strengthen automation and workflow expertise.

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Detail-oriented and adaptable Virtual Assistant, Dispatcher, and Digital Marketing Specialist with hands-on experience in logistics coordination, customer service, route planning, lead generation, and online brand management. Adept at managing multiple priorities in fast-paced environments.

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As a dedicated and proactive Virtual Assistant specializing in the Real Estate and Airbnb sectors, I thrive on transforming administrative chaos into streamlined, efficient workflows that allow my clients to scale their portfolios. I bring a blend of meticulous organization and human-centered communication to every property, ensuring that guest inquiries, booking management, and vendor coordination are handled with both precision and professional intuition. My work philosophy is built on a "think-ahead" mindset; whether I am managing listing optimizations or coordinating maintenance for a short-term rental, I actively look for ways to enhance the guest experience and maximize your ROI. I am most effective in environments that value transparent communication and clear expectations, and I am fully equipped to manage your daily operations asynchronously while maintaining the high standard of accountability your business deserves.

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For the past 10 years, I’ve been working as a Virtual Assistant, specializing in administrative and executive support, customer service, client relations, sales coordination, appointment setting, and e-commerce operations. I provide high-level executive assistance, including calendar, inbox, and email management, meeting coordination, and report and presentation preparation, allowing business leaders to focus on their core strategic objectives while I manage the day-to-day operations. In the customer service area, I’ve handled both client-facing and back-end support, including responding to inquiries, resolving issues promptly, processing orders, managing returns, and maintaining positive client relationships. I always strive to deliver professional, empathetic, and solution-focused service that builds trust and long-term satisfaction. On the sales and e-commerce side, I’ve supported Shopify store management, product listings, order fulfillment, CRM updates, and customer engagement. I’ve also assisted with lead generation, follow-ups, and sales support, helping businesses improve conversions and enhance the overall customer experience. I take pride in being proactive, detail-oriented, resourceful, and reliable, with strong communication, problem-solving, and multitasking skills. I’m dedicated to maintaining accuracy, confidentiality, and efficiency in every task I handle. I’m proficient in tools like HubSpot, Shopify, Salesforce, Zendesk, Google Workspace, Office 365, Outlook, Excel, SharePoint, QuickBooks, CLIO, MRI, and various CRM and project management platforms. These help me manage operations effectively, track performance, and ensure seamless collaboration with clients and teams.

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I have over a decade of experience in lead generation, client onboarding, technical support, and inside sales. I started my career in [phone hidden] and have since taken on roles that allowed me to grow in both technical and client-facing areas. Most recently, I worked as a Lead Generation and Onboarding Manager at The Scalelab, where I handled client onboarding and managed targeted outreach campaigns. Before that, I worked as a Technical Support Expert at Convergys and Concentrix, helping customers with complex network and connectivity issues. I also spent time as an Inside Sales Specialist at Callbox Davao, where I focused on virtual selling and managing the full sales cycle using CRM tools. I am highly skilled in CRM systems, email automation, customer support, and account management, with a background in Information Technology.

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Hey there! I’m Maria, your go-to expert for all things business, branding, and design! As an Executive Assistant, Graphic Designer, Social Media Specialist, and Web Designer with over 14 years of experience, I help entrepreneurs and businesses like yours streamline operations, elevate branding, and create stunning online experiences. From workflow automation and task management to branding, social media strategy, and website creation, I’ve got you covered. Need a standout logo? A well-structured website? A social media presence that truly connects? I bring creative solutions and strategic insights to help your brand not just grow—but thrive! My clients love working with me because I prioritize collaboration, clear communication, and attention to detail. I take the time to understand your unique vision, ensuring every design, post, or strategy aligns perfectly with your goals. What sets me apart? Creative & Strategic – I don’t just make things look good; I make them work for your business. Reliable & Deadline-Driven – You can count on me to deliver results on time, every time. Full-Service Support – Whether you need branding, automation, social media, or a website, I bring it all together seamlessly. If you're ready to take your brand to the next level with a trusted, experienced partner, let’s make it happen. Let’s turn your vision into reality! Message me today—let’s create something amazing together!

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