Buena

General VA, GHL Specialist, IT, Lead Gen, CS, Sales

Buena

ID Verified
1,500/mo
Cebu, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have worn a lot of hats over the years — General VA, GHL Specialist, IT Support, Lead Gen, Customer Service, and Sales, and that is honestly what makes me valuable. I understand both the technical side and the business side. I have built funnels and automations inside GoHighLevel, dealt with frustrated customers without taking things personally, generated and qualified leads, and closed deals when needed. I’m comfortable figuring things out, whether it’s a tech issue, a messy backend, or a bro...

Skills & Expertise

Marketing & Growth

HubSpotIntermediate
MailchimpIntermediate
Email MarketingIntermediate
GoHighLevelIntermediate

Real Estate Operations

Sales & Business Development

B2B SalesExpert
B2C SalesExpert
SalesforceIntermediate
Lead GenerationIntermediate
Zoho CRMBeginner
Close.ioBeginner

Software Development

HTML5/CSS3Advanced
JavaScript (ES6+)Intermediate
SupabaseBeginner
FirebaseBeginner

Specialized Skills

OnboardingIntermediate
Telehealth SupportIntermediate

Virtual Assistance & Admin

Data EntryAdvanced
CalendlyAdvanced
Travel PlanningIntermediate
AsanaIntermediate
ClickUpIntermediate
Monday.comIntermediate
NotionIntermediate
TrelloIntermediate
JiraBeginner
AirtableBeginner

E-commerce & Marketplace

WordPressAdvanced
eBayAdvanced
TikTok ShopIntermediate
ShopifyBeginner
WooCommerceBeginner

Customer Success

AI & Automation

OpenAI APIAdvanced
Jasper AIAdvanced
Copy.aiAdvanced
GitHub CopilotIntermediate
ZapierBeginner
SoraBeginner
n8nBeginner

Design & Creative

CanvaAdvanced
FigmaIntermediate
WireframingIntermediate
FramerBeginner

Content & Writing

CopywritingAdvanced
Landing Page CopyIntermediate
Email CopywritingIntermediate

Work Experience

Facility Manager, Customer Support

West Pine Capital

Jun 2024 - Jan 2026

Personal Assistant ServicesExecutive Assistant ServicesTechnical SupportB2B SalesB2C SalesCanvaSocial Media GraphicsSocial Media SupportSEO Content WritingLead Generation

Logistics Coordinator

Cornerstone Transport Services

Dec 2021 - May 2024

Job Responsibilities:

I coordinated daily operations for 8–15 drivers across dry van, reefer, and flatbed loads, communicating consistently with owner-operators and company drivers to keep everything running smoothly. My responsibilities included assigning loads, confirming rate confirmations, scheduling pickups and deliveries, and coordinating with brokers, shippers, and receivers to ensure on-time performance. I moni...

GoHighLevelCustomer.ioB2C SalesB2B SalesWordPressTechnical SupportExecutive Assistant ServicesPersonal Assistant ServicesWorkflow AutomationSocial Media Graphics

Client Success Manager

Azurio Digital Marketing Services

Jun 2019 - Sep 2021

Job Responsibilities:

I served as the primary point of contact for clients, maintaining regular communication to fully understand their project goals, requirements, and deliverables. I created engaging social media content, interacted with followers, and provided timely updates on project milestones and changes to ensure alignment and client satisfaction. I also monitored project progress, identified potential risks, a...

GoHighLevelB2C SalesSales Funnel ManagementWordPressExecutive Assistant ServicesFigmaCanvaWorkflow AutomationSEO Content WritingSocial Media Support

IT Service Desk Analyst II

Dexcom

Feb 2016 - Mar 2019

Job Responsibilities:

I handled chats, emails, and support tickets, including both incident and service requests, providing timely and clear solutions to end users. I performed basic troubleshooting for PC issues using remote access tools and supported software installations for both internal and external applications, as well as office printers. I also resolved issues with web and desktop applications, ensuring minima...

Technical SupportExecutive Assistant ServicesData EntryLiveChatLive Chat SupportOpenAI APIEmail SupportPhone SupportTicket ManagementEmail Marketing

Real Estate Coordinator

RealComm Bay Realty

Oct 2013 - Nov 2015

Job Responsibilities:

I managed and coordinated property listings for both sale and rent, making sure every listing was accurate and compelling across multiple platforms. I gathered property details, created marketing materials, and maintained clear communication with clients, ensuring they were informed at every stage. I also oversaw the entire transaction process from contract to closing, acting as the primary point...

B2C SalesWordPressB2B SalesExecutive Assistant ServicesPersonal Assistant ServicesCanvaReal Estate ListingLead GenerationSocial Media SupportSocial Media Graphics

Technical & Customer Care/Sales

Sykes Inc.

Mar 2010 - Aug 2013

Job Responsibilities:

I worked closely with AT&T Mobility customers, supporting both prepaid and postpaid accounts. My day-to-day involved everything from basic troubleshooting to more advanced phone issues, whether it was network problems, device malfunctions, or account-related concerns. When devices were faulty, I guided customers through warranty checks and processed replacements to make sure they weren’t left with...

B2B SalesExecutive Assistant ServicesTechnical SupportB2C SalesFreshdeskData EntryLive Chat SupportLiveChatPhone SupportEmail Support

Quick Stats

Age42 years
GenderFemale
English LevelFluent
Other Languages
Tagalog/FilipinoBasic
ID VerificationVerified
Portfolio
🔒

Certifications

General Virtual Assistant
Search Engine Optimization (SEO)
Social Media Management (SMM)
Facebook Ads Management
Lead Generation, Email Marketing
Real Estate Virtual Assistant

Education

Bachelor's Degree

Saint Louise De Marillac College

2005 - 2009