General VA, GHL Specialist, IT, Lead Gen, CS, SalesGeneral VA, GHL Specialist, IT, Lead Gen, CS, Sales

Key Achievements:

I coordinated daily operations for 8–15 drivers across dry van, reefer, and flatbed loads, communicating consistently with owner-operators and company drivers to keep everything running smoothly. My responsibilities included assigning loads, confirming rate confirmations, scheduling pickups and deliveries, and coordinating with brokers, shippers, and receivers to ensure on-time performance. I monitored driver locations, ETAs, and route progress using dispatch tools, keeping everyone informed and operations efficient. I also handled real-time issues like delivery delays, breakdowns, and scheduling conflicts, arranging roadside assistance or repairs when necessary to minimize disruptions. Additionally, I maintained internal systems and spreadsheets with up-to-date status changes, ensuring accurate records and smooth handoffs across the team. One of my key achievements was consistently keeping trucks moving and resolving problems before they escalated, which helped maintain high client satisfaction and operational efficiency.

Key Achievements:

I served as the primary point of contact for clients, maintaining regular communication to fully understand their project goals, requirements, and deliverables. I created engaging social media content, interacted with followers, and provided timely updates on project milestones and changes to ensure alignment and client satisfaction. I also monitored project progress, identified potential risks, and took proactive steps to keep everything on track. On the marketing side, I designed and implemented comprehensive Facebook ad campaigns, creating visually appealing and compelling ads to drive engagement. I built and optimized GHL funnels to capture leads and improve conversions, set up automations for follow-ups via email and SMS, and produced short marketing videos for ads, funnels, and social media content. My work consistently helped clients generate leads, nurture prospects, and achieve measurable results.

Key Achievements:

I handled chats, emails, and support tickets, including both incident and service requests, providing timely and clear solutions to end users. I performed basic troubleshooting for PC issues using remote access tools and supported software installations for both internal and external applications, as well as office printers. I also resolved issues with web and desktop applications, ensuring minimal disruption to daily operations. In addition, I supported users with Microsoft Office accounts, managing license requests, account setups, and access permissions. I handled granting access to folders, shared mailboxes, distribution groups, RDP, and local admin rights, maintaining proper documentation and following company security protocols. One of my key achievements was consistently resolving issues efficiently while keeping users informed and confident throughout the support process.

Key Achievements:

I managed and coordinated property listings for both sale and rent, making sure every listing was accurate and compelling across multiple platforms. I gathered property details, created marketing materials, and maintained clear communication with clients, ensuring they were informed at every stage. I also oversaw the entire transaction process from contract to closing, acting as the primary point of contact for clients and addressing any concerns promptly and professionally. On the administrative side, I provided support by managing emails, coordinating office tasks, and keeping all records organized. I worked closely with real estate agents and brokers to ensure smooth collaboration and efficient workflows. One of my key achievements was consistently keeping transactions on track while maintaining high client satisfaction, turning potentially stressful processes into seamless experiences.

Key Achievements:

I worked closely with AT&T Mobility customers, supporting both prepaid and postpaid accounts. My day-to-day involved everything from basic troubleshooting to more advanced phone issues, whether it was network problems, device malfunctions, or account-related concerns. When devices were faulty, I guided customers through warranty checks and processed replacements to make sure they weren’t left without service. I also handled billing concerns, clearly breaking down charges line by line and setting proper expectations for upcoming billing cycles to avoid surprises. On the sales side, I assisted customers with product pricing, upgrades, and plan recommendations, making sure they understood their options and chose what actually fit their needs.